Inbound Sales Team Lead

Accountabilities

• Own APAC chat sales performance, with responsibility for conversion rates, average order value, revenue per chat, and regional revenue growth.

• Lead the launch and commercial development of new markets across East Asia, establishing effective sales processes and baseline closing rates.

• Analyze performance trends in existing Asian markets and develop strategic initiatives to improve conversion and revenue.

• Build scalable regional sales playbooks, operating processes, reporting frameworks, and performance management systems.

• Develop and implement automated routing rules and workflows to improve chat coverage and sales efficiency.

• Leverage AI and automation to increase team productivity and enable scalable growth without proportional increases in headcount.

• Lead, coach, and develop a diverse, cross-cultural remote sales team.

• Establish clear performance expectations, provide ongoing coaching, and support agents in achieving commercial targets.

• Ensure sales operations comply with applicable regional requirements and complex market-specific guidelines.

• Partner with broader commercial and leadership teams to translate regional data and customer insights into strategic growth decisions.

• Continuously identify opportunities to improve the customer sales journey across chat and messaging channels.

Requirements:

• Proven consumer sales experience within East Asian markets, with strong knowledge of local customer behaviors, messaging platforms, and regional payment ecosystems.

• Demonstrated experience launching, developing, or significantly improving sales performance in new Asian markets.

• Strong understanding of inbound, chat-based, or messaging-driven consumer sales environments.

• Experience building scalable sales systems, operating processes, reporting frameworks, or automated workflows.

• Demonstrated ability to use AI and automation to improve team efficiency and commercial performance.

• Strong cross-cultural leadership skills, with experience managing, coaching, and developing diverse remote teams.

• Native-level fluency in at least one primary East Asian language and professional fluency in English.

• Strong commercial judgment, analytical thinking, and ability to translate performance data into actionable strategies.

• Excellent communication and stakeholder management skills across regional and global teams.

• High degree of autonomy, adaptability, and ownership in a fast-paced, growth-oriented environment.

• Experience in eSIM, telecommunications, travel technology, or related industries is a plus.

• Experience working with outbound Asian travelers is desirable.

• Proven success in chat-based or messaging-based consumer selling is an advantage.

Benefits:

• 100% remote working environment with flexible hours.

• Contract employment opportunity within a global APAC-focused team.

• High-autonomy role with significant ownership of regional commercial growth.

• Opportunity to launch and scale new markets across East Asia.

• Exposure to AI-driven sales operations, automation, and scalable commercial systems.

• Opportunity to directly influence senior leadership and broader commercial strategy through data-driven insights.

• Global eSIM allowance providing internet access while traveling.

• Collaborative, multicultural, and fully distributed working environment.

• Strong opportunity to make a measurable impact on regional revenue growth and sales operations.