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India
Remote only
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Global Coverage/Project Manager based in India.
This is a senior leadership role responsible for managing a team of Project Managers within a global market research and technology environment. You will combine people leadership, customer engagement, project delivery, and operational strategy to ensure consistently high-quality outcomes. The role serves as a key connection between the Global Coverage function, senior leadership, customers, sales, and cross-functional teams. You will help teams manage complex research projects, resolve escalated issues, anticipate customer needs, and support client growth strategies. The position also provides opportunities to lead strategic initiatives, improve operational efficiency, and expand the range of services supported by the team. As part of a 24×7 global operation, the role offers significant international exposure and requires flexibility, ownership, creativity, and a hands-on approach.
Lead, coach, and develop a team of Project Managers with varying levels of experience and expertise.
Serve as the first escalation point for platform issues, customer concerns, project scope changes, and other high-impact challenges.
Support the successful delivery of multiple concurrent research projects while maintaining strong quality standards and adherence to deadlines and budgets.
Use proprietary research technology to create and manage surveys related to advertising effectiveness and professional services.
Develop a strong understanding of the market research and digital advertising industries and translate customer challenges into technology-enabled solutions.
Build trusted relationships with external customers, anticipate their needs, and deliver a high standard of customer service while respecting project budgets.
Work directly with customers to understand project requirements, recommend appropriate solutions, and coordinate internal teams and external partners to deliver projects on time and within budget.
Compile, analyze, and present information from multiple sources, including research platforms, Excel, Power BI, Salesforce, and Qualtrics.
Collaborate with Sales, Account Management, Product, Finance, and other internal functions to ensure seamless project execution and support continued product development.
Lead strategic projects and initiatives designed to improve operational efficiency and diversify the team’s coverage portfolio.
Act as a key communication link between the Global Coverage team and senior leadership, providing updates, insights, and recommendations.
Promote a culture of accountability, continuous improvement, collaboration, and proactive problem-solving.
Participate in rotational shifts to support continuous 24×7 customer coverage.
Bachelor’s degree or equivalent qualification.
At least 8 years of customer-facing experience, with a demonstrated ability to manage multiple complex projects under demanding deadlines.
At least 5 years of experience managing, developing, and scaling teams.
Strong project management, stakeholder management, customer service, and escalation management capabilities.
Excellent written and verbal English communication skills; additional languages are highly beneficial.
Strong proficiency in Google Workspace, Microsoft Excel, Word, and PowerPoint.
Highly self-motivated, accountable, organized, and detail-oriented, with the ability to work independently and manage competing priorities.
Demonstrated initiative and a hands-on, solutions-oriented approach to solving operational and customer challenges.
Ability to provide proactive, constructive, and thoughtful feedback while developing team members.
Strong analytical capabilities and experience working with data from multiple technology platforms.
Knowledge of the online market research ecosystem and programmatic sampling is preferred.
Experience designing surveys using platforms such as Qualtrics or SurveyMonkey is an advantage.
Academic or professional experience in market research is desirable.
Excel certification and knowledge of statistics or tools such as SPSS, STATA, or SAS are advantageous.
Comfortable working in a fast-paced global environment and participating in rotational shifts to support 24×7 operations.
Competitive salary based on experience.
Fully remote working opportunity.
Comprehensive training and ongoing professional development opportunities.
Clear opportunities for career progression and promotion.
Exposure to major organizations and clients across the global market research industry.
Company-provided laptop and equipment to support effective remote work.
Opportunity to work in a globally distributed environment with cross-border collaboration.
Significant leadership exposure across customer, sales, product, finance, and operational functions.
Opportunity to contribute to strategic initiatives and shape operational improvements.
Dynamic environment where initiative, ownership, creativity, and strong results are recognized.