Job Description
Job Summary
Provide day-to-day operational and system level support to all Boyd users within the Grand Rapids facility and throughout the larger organization. Will be responsible for the timely management of user issues, including issue identification, troubleshooting, resolution, and user follow-up. They will resolve moderately complex issues immediately and escalate highly complex problems to vendors or peer IT teams, maintaining oversight and providing user updates on all requests. Communicate highly technical information to both technical and non-technical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades. Conduct monthly maintenance on existing in-house systems. Manage global infrastructure projects in a team environment soliciting inputs, defining requirements, and coming up with an implementation plan which may include budgeting, approval presentations, and architecture diagrams. Finally, provide IT support worldwide – may work after hours or weekends on occasion. This is a full-time on-site position at our Grand Rapids, Mi location.
Essential Job Responsibilities
- Design, deploy, and maintain Windows systems (Windows server 2016 and above), virtualization environments (vSphere 7/8, ESXi, and Hyper-V), DHCP, DNS, NTP, CA, cross-forest, multiple-Domain Active Directory, GPOs, local backups, print services, and other core infrastructure components in an enterprise environment.
- Troubleshoot, monitor, and maintain local and remote network infrastructure, including switches, routers, firewalls, Wi-Fi access points, and VPN gateways to ensure high availability and secure connectivity.
- Assist in the maintenance and deployment of any and all IT security related tools including but not limited to PAM, SIEM, MFA, managed XDR, managed MSSP, etc.
- Create and maintain server and network infrastructure documents and runbooks that clearly map out the operation of the infrastructure and production systems in detail.
- Must be proficient in PowerShell – i.e. can script the importing of users information into AD if given an exported CSV file from another source and told to populate specific fields for each user.
- Help manage our cloud solutions - Office 365, Teams, SharePoint, and Azure.
- Provide desktop support across multiple sites in person and remotely.
- Ensure timely and accurate resolution of IT incidents via our helpdesk system.
- Site support for our Grand Rapids and North American operations.
- Diagnose, troubleshoot, and resolve technical issues as necessary – both system and network.
- Assist/manage IT infrastructure projects as necessary such as M&As, HW refreshes, etc.
- Assist with vendor/partner management (HW/SW maintenance contracts).
- Manage backups using Veeam.
- Administer Nasuni file server environment.
- Customer Satisfaction: Maintain high levels of customer satisfaction through effective communication and service delivery
- Resource Management: Manage IT assets and licenses, ensuring proper allocation and maintenance across Microsoft O365, local hardware, and software entitlements
- Setup and image standard PC’s and Laptops. Install software as needed. Join PC’s to the Domain and setup most networking, both cabled and WiFi.
- Performs setup for new users, including connecting them to the network and creating their initial profiles and setting up basic drive mappings. Handles most user questions and performs the necessary tasks to get a new user up and running on a company computer.
- Oversees hardware inventory.
- Oversees and assists users with a multitude of PC problems and tasks including, but not limited to, printer settings, desktop settings, logon issues, drive mappings, projector setup, etc.
- Mobile Phones: Support deployment, MDM provisioning, on-boarding, and off-boarding for company-issued mobile devices
- Perform other duties as assigned.
Required Qualifications
- Bachelor’s Degree in Computer Science, Information Technology, or related field is required, but may be substituted with years of relevant experience.
- 5+ years working directly with Active Directory, DNS, GPO, DHCP, DFS, VMWare ESXi and vSphere, and patch management in a production environment.
- 5+ years’ experience working with Windows servers in the following capacity: Design, configuration, and administration of Windows Server 2012 and above.
- Proficient in basic networking, firewalls, wi-fi, and VPN
- Excellent analytical and troubleshooting skills – solves most issues without help.
- Highly motivated independent self-starter (“Can do” attitude) with capability to quickly learn, and work with new technologies and complex technical environments.
- Able to effectively prioritize, multitask and cross-train other team members in a fast-paced environment.
- Excellent communication skills - phone, e-mail, and documentation.
- Works ethically and with integrity supporting organizational goals and values.
- Completes work in a timely manner and meets deadlines and commitments.
- Contributes to building a positive team spirit and treats others with respect.
- Willingness and ability to work flexible hours (nights and weekends) when necessary and provide 24/7/365 operational support.
- Must be able to lift 40 lbs. and willing to travel domestically and possibly internationally.
- CompTIA Server+, Microsoft and VMware certifications are a plus.
Preferred Skills and Experience
- Strong attention to detail with a focus on quality at all times
- Strong verbal and written communication skills
- Good analytical and decision-making skills
- Strong organization and time management skills with the ability to prioritize work based on business needs.
- Ability to define problems, collect data, establish facts, and draw valid conclusions, to prioritize and work in a multi-tasked environment
- Ability to work under time constraints with changing priorities under minimal supervision.
- Must be able to follow directions and work in a team environment
Physical Requirements
- Ability to lift a minimum of 40lbs. with or without accommodations
- Ability to sit and work at a computer and conduct meetings and conversations via telephone and video conferencing software
Company Overview
Boyd is the world’s leading innovator in sustainable engineered material and thermal solutions that make our customers’ products better, safer, faster, and more reliable. We develop and combine technologies to solve ambitious performance targets in our customers’ most critical applications. By implementing technologies and material science in novel ways to seal, protect, cool, and interface, Boyd has continually redefined the possible and championed customer success for over 90 years.
Additional Information
This document is intended to describe the general content of, and requirements for performing this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Boyd is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disabilities age, sexual orientation, marital or veteran status, or any other legally protected status.
Location: Grand Rapids, Michigan
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Grand Rapids
Remote Type
On-Site
EEO Statement
Boyd Corp is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
