Infrastructure Support and Workstation Specialist (80-100%)

A career at Lombard Odier means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and operating from over 25 offices across 4 continents.
 

With a history spanning over 230 years, Lombard Odier is an investment house providing a comprehensive offering of discretionary and advisory portfolio management, wealth services and custody. We also offer asset management services and investment strategies through Lombard Odier Investment Managers and provide advanced banking technology to other financial institutions.
 

“Rethink Everything” is our philosophy – it is at the heart of everything we do. We have grown stronger through more than 40 financial crises by rethinking the world around us to provide a fresh investment perspective for our clients.

Infrastructure Support and Workstation Specialist (80-100%)

As a member of the Infrastructure Support team, you will be responsible for providing advanced Level 2 support and ensuring a high-quality IT experience for end users. Acting as the main escalation point for incidents raised by the Service Desk, you will work closely with various IT teams to deliver efficient and sustainable solutions.

YOUR ROLE

• Analyze, troubleshoot, and resolve infrastructure and workplace-related incidents escalated by the Service Desk.
• Provide support for workstations, telephony, messaging, mobility solutions, collaboration tools, and printing services.
• Investigate technical issues directly with end users and ensure timely resolution.
• Collaborate closely with the Service Desk and Level 3 support teams to facilitate incident resolution and proper escalation when required.
• Coordinate with internal IT teams including Security, Systems, Networks, and Packaging.
• Monitor workstation health and performance using tools such as Nexthink, Splunk, Event Viewer, and other monitoring platforms.
• Identify recurring issues, perform root cause analysis, and contribute to service improvements.
• Create, maintain, and enhance troubleshooting procedures, technical documentation, and knowledge base articles.
• Participate in continuous improvement initiatives to optimize workplace services and support processes.

YOUR PROFILE

• Bachelor's degree in Information Technology or equivalent professional experience.
• Minimum 2 years of experience in a Level 2 IT Support, Workplace Support, or Infrastructure Support role.
• Strong knowledge of Windows 10/11, Microsoft Office 365, Active Directory, Exchange, and Citrix environments.
• Experience supporting mobility and collaboration solutions such as Microsoft Teams, AirWatch/MDM, Kurmi, and Cisco Jabber.
• Good understanding of scripting and automation tools, particularly PowerShell and VBScript.
• Familiarity with monitoring and troubleshooting tools such as Splunk and Nexthink.
• Knowledge of software deployment and application packaging concepts, including SCCM and App-V, is an asset.
• Strong analytical and problem-solving skills with a structured troubleshooting approach.
• Proactive, autonomous, well-organized, and able to manage priorities effectively.
• Excellent communication and collaboration skills with a strong customer-service mindset.
• Ability to perform under pressure while maintaining a high level of service quality.
• Fluent in French and English, both written and spoken.

NB: Please be aware that in accordance with the current law and job requirements, the selected candidate will be requested to provide a criminal record (section 3).

Our Maison’s DNA is defined by five core values. Excellence drives us to be the best at what we do, while Innovation fuels our progress. Respect underpins every interaction, and Integrity shapes our actions. Together, we are One Team, united in serving our clients with unwavering dedication.

As a responsible and supportive employer, we promote a diverse and inclusive work environment for our employees and candidates. Diversity, Equity and Inclusion are woven into the fabric of our Maison’s DNA, and we strive to ensure that our employees can fulfill both their personal and professional aspirations by encouraging internal mobility and individual upskilling programs. We firmly believe that building Diverse Teams contributes to our successes and to deliver on this, we actively embed Diversity, Equity and Inclusion in our business strategy.

It is an exciting time to join our Teams. All applications will be handled in the strictest confidence.