Inside Sales Associate

Role Summary:

The Inside Sales Associate is a responsive, detail-oriented professional who thrives on creating meaningful first impressions and guiding potential partners through the start of their journey with inKind. The goal of the Inside Sales Associate is to engage with restaurant owners/operators who have expressed interest by assessing their eligibility and moving qualified opportunities seamlessly into the next stage of the sales process. In this role, you will play a key part in supporting company growth by responding to inbound applications, conducting discovery conversations, and ensuring every prospective partner experiences inKind’s value from the very first touchpoint.

Who Thrives Here:

People who thrive in this role tend to:

• Take ownership and follow through relentlessly, driving work forward and closing loops even when direction is evolving or ambiguous
• Communicate clearly and build strong relationships, working effectively with both restaurant partners and internal teams to move opportunities forward
• Stay composed and solution-oriented under pressure, approaching challenges with resilience and a bias toward action
• Learn quickly and test new approaches, using feedback and experimentation to continuously improve results
• Stay focused on outcomes, bringing persistence and energy to long sales cycles and doing the work required to move deals forward

Responsibilities/Essential Functions: 

• Respond promptly to inbound interest, qualifying fit, and ensuring a smooth transition through the sales funnel
• Evaluate inbound leads based on defined criteria (concept type, financial health, location, etc) to determine partnership readiness
• Conduct discovery conversations with potential partners to understand their needs, business goals, and alignment with inKind’s offerings
• Maintain an organized and up-to-date pipeline of inbound opportunities in Salesforce, ensuring all stages and communications are accurately tracked
• Identify bottlenecks or inefficiencies within the inbound lead process and propose enhancements to improve outcomes
• Review and follow up with previous or inactive leads that may be newly qualified or re-interested
• Own administrative tasks related to inbound pipeline management, such as data hygiene, tracking KPIs, and reporting on lead conversion rates
• Provide feedback on inbound lead quality and trends to improve marketing campaigns and demand generation efforts.

Minimum Qualifications:

• 1+ years in an Inside Sales, Sales Development, or other sales role, preferably in Hospitality, FinTech, or SaaS
• Excellent written and verbal communication skills and the ability to build relationships quickly
• Salesforce and Outreach experience or comparable CRM or email automation software

Preferred Qualifications:

• Experience working with restaurants or food-related entities/clients
• Experience in a start-up environment is a plus

Work Environment:

• The candidate in this position will be primarily located in an office environment and be exposed to lighting, temperature, and noise level conditions typical of that environment
• This position is primarily in-person, with an expectation of in-person work at the physical office location in Austin, Texas 

Some of our Benefits: 

• Generous PTO and company holiday policy + company paid Short Term Disability
• 100% employer covered health and dental insurance for our direct employees (a set plan is covered, with higher tier healthcare coverage available at employee's additional cost; dependent coverage is at employee's cost); vision plan available at employee's additional cost
• Child Care Benefits and generous parental leave
• Dog-friendly workspace in a secure building with great views of downtown Austin
• Daily lunches and snacks for in-office team members

Salary: 

• $70,000 base + $36,000 OTE, uncapped