At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you’re not just selling or servicing equipment – you’re building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite’s global innovation.
Primary Purpose & Scope
The Inside Sales Manager is responsible for leading the execution of inside sales, lead generation, quoting support, customer support, and new construction support activities within an assigned region. This role translates enterprise inside sales strategy into regional execution plans, ensuring efficient lead management, timely customer responsiveness, high-quality sales support, and consistent operational performance.
Reporting to the Director Inside Sales, the Inside Sales Manager leads a team of Inside Sales Representatives and New Construction Support personnel while partnering closely with Regional Sales Leaders, District Sales Leads, Customer Excellence, New Construction leadership, Service teams, Information Technology, Human Resources, and Finance. The position is accountable for regional support effectiveness, workload management, process compliance, employee development, and continuous improvement initiatives that increase sales productivity and enhance the customer experience.
Values and Culture Expectations
All employees are expected to consistently demonstrate Rite-Hite’s Values in Action. These values shape the way we work together and how we serve our customers. This includes modeling company values in daily interactions, decision-making, and how work is accomplished. Employees are expected to contribute to a culture of accountability, collaboration, and respect.
Essential Duties & Responsibilities
Safety Responsibilities:
- Support and promote a culture of safety.
- Follow all Company and OSHA safety policies and procedures.
- Proper use of required personal protective equipment (PPE)
- Report hazards, near misses and incidents promptly
Job Responsibilities
- Lead the regional Inside Sales and New Construction Support organization, translating enterprise priorities into regional execution plans, customer support objectives, and service level expectations.
- Lead, coach, and develop regional Inside Sales Representatives and New Construction Support team members to drive operational excellence, capability development, and performance improvement.
- Manage regional lead generation and qualification activities to support pipeline growth and increase sales productivity across the region.
- Oversee execution of quoting, customer support, opportunity management, and sales administration processes to ensure timely, accurate, and responsive support for field sales teams and customers.
- Monitor workload distribution, team capacity, and service delivery performance to maintain responsiveness, optimize resource utilization, and achieve defined service levels.
- Drive adherence to CRM standards, data quality requirements, process documentation, and operational controls that support business visibility and commercial effectiveness.
- Partner with Regional Sales Leaders and District Sales Leads to align support resources with regional priorities, customer opportunities, and growth initiatives.
- Collaborate with Customer Excellence, Service, Information Technology, Human Resources, and Finance to resolve operational issues, improve workflows, and support continuous improvement initiatives.
- Support New Construction teams by coordinating regional construction support activities, ensuring timely execution of assigned administrative and sales support processes.
- Monitor regional performance metrics including lead conversion, quote turnaround time, responsiveness, workload balance, CRM compliance, and support effectiveness; implement corrective actions as needed.
- Identify and implement opportunities to improve productivity, customer experience, process consistency, and operational effectiveness throughout the region.
- Perform other duties and responsibilities as assigned.
Minimum Job Requirements
Education & Experience
- Bachelor's degree in Business, Sales, Marketing, Communications, Management, or a related field, or an equivalent combination of education and experience.
- Minimum 5 years of experience in inside sales, sales operations, business development, customer support, sales administration, or related commercial functions.
- Minimum 2 years of leadership, supervisory, team lead, or project leadership experience.
- Demonstrated experience managing multiple priorities, support functions, and stakeholder relationships in a fast-paced environment.
Knowledge/Skills/Abilities
- Inside sales operations and administration.
- Lead generation and qualification processes.
- Quoting and sales support processes.
- CRM systems and data management.
- Team leadership and employee development.
- Customer service and commercial support excellence.
- Workload planning and resource coordination.
- Process improvement and operational efficiency.
- Performance management and coaching.
- Cross-functional collaboration and stakeholder management.
- Business analytics and performance measurement.
- Effective verbal and written communication skills.
- Strong organizational and problem-solving capabilities.
Preferred Job Requirements
Education & Experience
- Experience leading inside sales or commercial support teams.
- Experience supporting field sales organizations.
- Experience within industrial manufacturing, construction products, building products, industrial distribution, or engineered solutions industries.
- Experience utilizing CRM systems, sales enablement platforms, analytics tools, and reporting dashboards.
Knowledge/Skills/Abilities
- Advanced understanding of inside sales operating models and sales support organizations.
- Experience leveraging CRM analytics, workflow automation, and reporting tools to improve team performance.
- Knowledge of lead-generation methodologies and pipeline management practices.
- Understanding of customer experience and customer support best practices.
- Experience implementing process improvement initiatives and operational excellence programs.
- Ability to analyze sales performance trends and make data-driven recommendations.
- Knowledge of organizational change management and adoption strategies.
- Strong facilitation and coaching skills for developing early-career sales talent.
Role Specific Compliance Requirements
- Valid driver's license with the ability to travel extensively throughout the assigned region (approximately 20%).
- Ability to meet customer site access, safety, and security requirements.
- Ability to work flexible hours as business needs require.
- Ability to maintain confidentiality and exercise sound judgment when handling sensitive business information.
- Ability to pass pre-employment checks.
- Eligibility to work in the United States
Work Location, Schedule and Environment
- Work Location: Windsor, CT; Atlanta, GA; or Charlotte, NC
- Work Environment: Office
While performing the duties of this job the employee is regularly required to talk, hear, and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the employee may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel may be required.
Disclaimer: All responsibilities and requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.
This Job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job. This job description is subject to change, and the employer retains the right to change or modify the duties of this job at any time.
What We Offer
At Arbon Equipment – A Rite-Hite Company, we take care of our people – because when you’re supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:
Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.
Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.
Time for You: Paid holidays, vacation time, and personal/sick days each year.
Join us and build a career where you’re supported – at work and beyond.
Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law. In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans. We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.
