Job Description:
Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, giving back to the communities where they live and work, and demonstrating the ITW values of Integrity, Simplicity, Trust, Respect, and Shared Risk.
ESSENTIAL DUTIES & RESPONSIBILITIES:
These are the most significant job duties performed. The size, scope, and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must satisfactorily perform each assigned essential duty. Other responsibilities or special projects not specifically listed below may also be assigned.
- Assist with the installation, assembly, inspection, and basic maintenance of commercial food equipment
- Uncrate, move, and position equipment safely at customer sites
- Inspect equipment to ensure proper operation and report issues as needed
- Drive service and delivery trucks to deliver or pick up equipment using lift-gate systems
- Assist Service Technicians and Branch employees with installation and service activities
- Support customers by providing courteous service and addressing basic questions or concerns
- Follow all safety guidelines, company policies, and procedures
- Manage expense reports and travel-related documentation as required
- Maintain tools, equipment, and vehicle appearance
- Work flexible hours, including overtime, extended driving days, and travel as needed
COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies:
- Manages Complexity: Ability to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures. Understanding basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions). Compiles and summarizes data for supervisor and/or branch manager that will help him/her with creating customer-focused strategies for fostering relationships and sales (e.g., equipment leads, contract leads, water treatment order leads). Basic knowledge of /working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
- Plans & Aligns: Prioritizes regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within the established time frame. Thrives in a multi-tasking environment and can adjust priorities quickly.
- Communicates Effectively: Demonstrated ability to communicate orally with individuals from within and outside the organization. Demonstrates crisis/conflict resolution skills.
- Quality Focused: Demonstrates accuracy and thoroughness, looks for ways to improve and promote quality, applies feedback to improve performance, and monitors own work to ensure quality.
- Action-Oriented: Meets productivity standards as set by Customer Facing Metrics (CFMs), completes work in a timely manner, strives to increase productivity, and works quickly. Ability to self-motivate and take direction from senior technicians and management.
- Accountability: Consistently at work and on time, ensures work responsibilities are covered when absent, arrives at meetings and appointments on time, follows instructions, responds to management direction, and takes responsibility for one's own actions.
- Building Collaborative Relationships: Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, able to build morale and group commitments to goals and objectives.
- Safety & Compliance: Ability to read and understand the safety guidelines of the business, ability to approach job responsibilities with an emphasis on safety, efficiency, and quality. Performs periodic visual safety inspections of vehicle and equipment, reports vehicle and tool defects, and takes them out of service until repairs are made or items are replaced. Demonstrates a comprehensive knowledge of company products and services. Completes required safety training.
- Plans & Aligns: Prioritizes regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within the established time frame. Thrives in a multi-tasking environment and can adjust priorities quickly.
- Communicates Effectively: Demonstrated ability to communicate orally with individuals from within and outside the organization. Demonstrates crisis/conflict resolution skills.
MINIMUM QUALIFICATIONS:
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education and Work Experience
- High school diploma or GED plus 1–2 years of experience in a related field
- Ability to work safely with mechanical and electrical equipment; familiarity with safely moving tools & equipment
- Basic knowledge of welding, hydraulics, and/or electrical systems
- Basic understanding of mechanical troubleshooting
- Basic knowledge of CO₂ and Freon systems, plumbing, and soldering
- Strong customer service skills, including resolving customer concerns
- Ability to manage expense reports and travel-related documentation
- Willingness to grow into a Service/Repair Technician role
- Valid driver’s license with an acceptable driving record
PHYSICAL DEMANDS & WORK ENVIRONMENT:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this Job, the employee may:
- Lift up to 75 lbs. with or without assistance, kneel, squat, bend, push/pull
- Climb up to 10 ft with an A-frame ladder; occasional roof access may be necessary through extension or fixed ladders greater than 20 feet
- Extensive walking, 3-5 miles/day; extensive driving, 5-6 hours/day
- Move into different positions to accomplish tasks in many environments, including tight and confined spaces
- Operate motor vehicles or heavy equipment (i.e., forklift), machinery, and power tools.
Working Conditions
- Office facility and customer facilities (including commercial kitchens of various types of businesses)
- Exposure to noise, heat, cold, slippery, wet, dirty conditions may occur
- Travel requirement up to 50% of the time
Hours of Work
- Normal business hours with occasional/frequent/extended hours as needed (may include nights/weekends)
- Normal scheduled hours cover early mornings, evenings and/or weekends
- Flexibility with schedule to meet critical deadlines
Compensation Information:
The pay rate will depend on the successful candidate’s qualifications and prior experience.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
