Insurance Claims Associate

What you'll get to do:

• Investigate and process general liability, third-party property damage & bodily injury claims reported by our marketplace users.
• Learn how to handle OAI claims.
• Interview claimant/witnesses to gather pertinent information submitted inside and outside the work order while keeping detailed notes and records.
• Add case/claim data to ensure accurate department reporting both within ServiceCloud and spreadsheets.
• Complete investigation with all involved parties and build a folder to present to our Sr. Claims Analyst for review and payment approval.
• Learn Provider COI vetting & how to process Buyer site-specific COI WO requests.
• Maintain claims watchlist to help reduce future claim risk within the marketplace.
• Help maintain and assist buyers with annual COI renewal mailings.
• Assist in preparing claims for our insurance companies as needed.
• Update our internal insurance processes/documentation as needed .
• Coordinate with other internal departments/staff members as needed.

You might be a good fit if you have:

• Insurance claims background OR similar field where detailed investigations are critical to outcomes.
• Strong interest to pursue a long-term insurance career.
• Strong English written and verbal communication skills both externally to our users and internally with FN staff.
• Ability to effectively investigate/document/organize findings in detail.
• Customer service background or any related role interacting directly with the US based customers.
• Ability to stay patient and calm while delivering accurate results during high-stress situations.
• Strong problem-solving and attention to detail capabilities.

Position Type/Expected Hours of Work:

• This is a full-time, hybrid position, We come into the office on Mondays & Tuesdays.
• Shift: 9 hours/day – 5 days per week (Mon-Fri)
• Working hours generally range from 8pm-5am (can vary due to daylight savings in the U.S.)

Office Location:

• Uttara, Dhaka, Bangladesh (Hybrid)

Salary Range:

• BDT 50,000-80,000 (Monthly)

Why we think you'll love it here:

At Field Nation, we believe great work deserves great support. Here’s a snapshot of the benefits designed to reward performance, support well-being and create an enjoyable workplace experience.
 
1. Compensation & Financial Rewards
Because hard work should feel like winning.
• Field Nation LLC Performance Reward – Because every citizen of Field Nation deserves a stake in the win!
• Festival Bonus – Celebrate the big festivals with some extra cheer (and cash!).
• Referral Bonus – Incentives for successful employee referrals.
• Gratuity – Honoring your long-term dedication
• Leave Encashment – Opportunity to encash unused annual leave balance at year-end.
2. Health & Wellness
Your body, mind, and family matter.
• Medical Insurance – Comprehensive health coverage for employees and their immediate family (spouse and children).
• Gym Membership – Stay fit, active, and energized.
3. Daily Operations & Office Perks
• Complimentary Lunch / Dinner – Because good work needs good food.
• Unlimited Tea & Coffee – Keep the energy flowing.
• Transportation – Helping you get to work hassle-free.
• Mobile Data Allowance – Allowances to ensure connectivity.
4. Professional Development
• Career Development Budget – Dedicated funds for professional learning and growth.
5. Culture, Events & Time Off
Fostering work-life balance and strong team connections.
• Work Model: Hybrid (2 days in-office, 3 days remote per week) – balance is key.
• Summer & Winter Field Weeks – Two annual team retreats to connect, collaborate, and recharge.
• Quarterly Team Outing Budget – Enjoy exciting activities and quality time with your team to bond, relax and celebrate together. 
• Occasional Gifts – Surprises and gifts to celebrate milestones & welcome new faces.
• Leave Benefits:
• Paid Time Off  – Take the time you need! Covers annual, casual, and sick leave so you can recharge and come back ready to shine.
• Hajj/Umrah Leave
• Maternity Leave
• Paternity Leave