*$1,000 Retention Bonus Available!
The Intake Specialist serves as a patient advocate and allows access to life changing care for members of the community. Intake Specialists work within a collaborative team including physicians, providers, other intake specialists and many other members of a multidisciplinary team. The Intake Specialist gains career experience to develop and progress with a nationally recognized behavioral health leader.
Job Duties and Responsibilities:
1. Accomplish the following pre-admission steps:
- Evaluate incoming inquiries to determine and explain the next step to accessing care at Rogers.
- Complete Admission assessments with potential patients and/or their representatives.
- Demonstrate understanding and explanation of admitting processes.
- Understand clinical criteria necessary for admission to Rogers’ programs.
- Demonstrate understanding and explanation of all required admitting forms.
- Demonstrate understanding and explanation of policies and procedures related to bed assignment and capacity limitations.
- Describe levels of care within Rogers to potential patients and/or their representatives.
- Gather demographic and insurance information of potential patients and/or responsible representatives.
- Understand how to utilize and explain Rogers’ contracted payor listing.
2. Complete all documentation steps for each inquiry and assessment.
- Ensure all inquiries are entered in the designated system and all necessary information is captured.
- Ensure referral source information is obtained and entered for each inquiry.
- Ensure all clinical information is entered accurately into admission assessment tool.
3. Adhere to department standards as it relates to performance measures.
- Ensure quality of call meets department standards.
- Ensure productivity meets department standards.
4. Connect potential patients and/or their representative with outside resources when indicated.
5. Collaborate with internal departments and external facilities/referents as it relates access to care.
6. Participate in the On-Call, weekend, and holiday schedule, as assigned.
7. Complete other duties as assigned by Admissions leadership.
8. Understand and apply policies and procedures in accordance with external regulatory agencies:
- Including, but not limited to: Joint Commission, Health Information Portability and Accountability Act (HIPAA), Emergency Medical Treatment & Labor Act (EMTALA), 42 Code of Federal Regulations (CFR) and other regulatory agency compliance regulations.
- Attend and participate in development opportunities to increase involvement and awareness of regulations.
9. Promote department goals and Mission of Rogers Behavioral Health:
- Comply with Rogers culture agreements and all Hospital’s policies and procedures
Schedule
- Tuesday & Wednesday 3pm-8pm & Sundays 11am-09:30pm
- Participation in Rotation for on-call, weekend and holidays
Education/Training Requirements:
- High School Diploma required
- Bachelor’s degree preferred (in human services related field)
- Minimum of 2 years’ experience in a health care setting strongly preferred
- Customer service experience required.
The System also includes Rogers Behavioral Health Foundation, which supports patient care, programs, and research; and Rogers InHealth, an initiative that works to eliminate the stigma of mental health challenges.
With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:
- Health, dental, and vision insurance coverage for you and your family
- 401(k) retirement plan
- Employee share program
- Life/disability insurance
- Flex spending accounts
- Tuition reimbursement
- Health and wellness program
- Employee assistance program (EAP)
Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)
