General Summary

An Integration System Engineer will develop, configure, and test integration solutions for GHX products and services. This individual will develop a strong working knowledge of our leading-edge GHX Internet B2B exchange system and growth products. With this knowledge and tools, the IE will answer customers’ questions, assist customers in testing or upgrading these functions of the system, and help them when they have problems using or connecting to the system. Extensive collaborative troubleshooting and problem-solving may be required at times. They will work closely with Support, Development/QA, Implementation, and Infrastructure to ensure customer maintenance requests are managed effectively and with a high level of customer satisfaction.

Responsibilities

Requirements Development. Assists in the analysis of customer technical requirements for updates to the customer integration and ERP environment, supports ERP-specific integration points within internal systems, establishes connectivity with customer ERP, and ensures the validity of data that will be routed through the GHX Exchange.
Solution Design. Recommends technical solutions to meet customer integration requirements. Where standard solutions do not meet customer requirements or pose significant risks, develop and recommend alternative customer integration solutions. Provides direction for overall document flow from end-customer to end-customer.
Build Connections. Develops ERP-specific solutions using GHX and third-party applications and tools to perform the required interfacing functions.
Guide GHX configuration. Provides direction cross-functionally to create customer mailboxes, routing and services rules, and system profiles to meet customer and ERP requirements.
Document transformation. Identifies needs for document mapping. Build and configure transformation services using internal integration tools to apply data changes, as needed.
Creates test plans that meet customer requirements and sufficiently reduce support risks. Drives execution of test plan with the customer, including validation of results of GHX Services applied.
Communicate directly with customer technical resources or managers, as required, to coordinate and complete assigned tasks.
Documentation. Provides documentation deliverables as required for repeatable ongoing tasks above including Salesforce and/or Jira cases, technical specifications, requirements documents, workflow diagrams, technical summary, step-by-step training guides, and internal FAQ guides.
Meet Support SLA. Drives completion of assigned tasks meeting or beating GHX-defined SLAs.
Support Escalation. Acts as Tier 4 support escalation point issues related to implementations previously transitioned to Support.

Required Experience

Bachelor’s degree in supply chain management, computer science or a related discipline or a combination of education and related experience.
3+ years of Experience in EDI (ANSI/X12), XML, and various flat file data formats
3+ years of experience in SFTP, HTTP/S, Web Services, API, AS2 or other file transfer protocols
Knowledge/understanding of the healthcare Supply Chain and/or Procurement.
Must demonstrate effective listening, verbal, and written communication skills in English.
Work effectively with minimal direction, learn quickly, and function effectively in a team environment.
Good understanding of Information System components - including database, User Interface, and inter-application communication and processing logic.
Good organizational skills and the ability to work within deadlines and while speaking with customers.
Good analytical skills and the ability to work within deadlines and while speaking with customers on the specificity of client's data.
Possess a working knowledge of Internet applications, browsers, search engines, mobile applications, Microsoft Office, and other related tools.
Effective communication skills to be able to convey GHX requirements to customers and work with them to align their systems to operate within parameters

Preferred Experience

Salesforce experience.
Experience working on cross-functional projects with internal and external participants.
Knowledge/understanding of cloud-based ERP systems such as Infor Cloudsuite, Oracle Cloud, SAP, and Workday
Knowledge/understanding of on-premises ERP systems such as Lawson, Meditech, Peoplesoft
Proven ability to identify and solve customer problems and increase customer efficiency and product value.
A positive customer-focused attitude.
Ability to understand and work with complex enterprise application environments.
Strong attention to detail and ability to follow established procedures.
Familiarity with ITIL and SLM Change Management concepts.
Ability to identify recurring supply chain challenges and work with your team to develop methods to overcome those challenges

Key Differentiator

4-year degree in Supply Chain Management, Computer Science or related field
3 - 6 years of related work experience

GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.

Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.

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Integration System Engineer II

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