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Dallas, Texas, United States
Onsite
Job Type:
RegularWork Location:
Dallas, TX 75207Overview:
2020 Companies is now interviewing for a Field Operations Manager to partner with our client, Intel.
Pay: Starting at $55,000 + quarterly bonus potential
Schedule: Work 5 days weekly; Occasional Weekend work as needed
Holiday Schedule: Additional shifts added for holidays or key customer shopping days.
We seek a highly organized and analytical individual to join our team as a Field Operations Manager. This role will be vital in overseeing day-to-day program operations, including managing client initiatives, processing employee timecards, generating activity and insights reports, and ensuring the timely resolution of client issues. The Field Operations Manager will also provide in-depth analysis of program performance within a retail environment, identifying opportunities for continuous improvement for both internal teams and external client organizations. This involves reconciling, auditing, and reporting expenses, financial records, and labor hours against established budgets.
This position requires effective communication and collaboration skills. The field Operations Manager will function as a key liaison between client management, operations, and finance teams, facilitating problem resolution, analysis, and team building. Responsibilities also include setting up systems for new employees and projects, delivering performance reports to leadership, ensuring accurate data updates in reporting systems, and advising stakeholders on progress, risks, and mitigation strategies. Additionally, the Field Operations Manager will contribute to onboarding by providing new-hire training and feedback.
Our Benefits:
About 2020 Companies
At 2020 Companies, we empower individuals to shape the future of technology. As a trusted partner with Intel and other leading brands, we provide opportunities for our team members to make a real impact by applying their skills and expertise to drive innovation and success.
Job Description:
Deliver reports to department heads, management teams, and directors to provide insight into the organization's overall efficiency.
Responsible for assisting with client service issues and timely resolution.
Consult with Program Leadership regarding issues with the field team, such as performance, policy adherence, etc., and address them accordingly.
Advise stakeholders and management of progress, risk indicators, and mitigation efforts.
Facilitate the staffing and onboarding process for their assigned region(s). Create a welcoming new hire experience and ensure completion of required training and system set up for new employees and projects.
Collaborate with the Advocacy team to ensure adherence to the new hire onboarding path.
Creating & Auditing Team Schedules and Shift Compliance
Develop and maintain team schedules, ensuring adequate coverage and alignment with business needs.
Conduct regular audits of shift compliance to ensure adherence to established schedules and standards.
Ensure field team compliance with retailer standards and internal performance metrics.
Provide support for RM activities, such as store visits, training sessions, and other needs.
Effectively provide direction, training, and guidance while ensuring retention of the team
Attend meetings and conference calls as required in and out of the region as needed.
Travel to store locations within a region (as needed)
Ensure adherence to all company policies and procedures.
Perform all other duties as assigned.
Performance Measurements:
Timeliness and Accuracy of Reporting: Measured by the frequency of on-time report submissions and the number of errors identified in reports (e.g., monthly activity reports, timecard audits, expense reconciliations).
Client Issue Resolution Time: Measured by the average time to resolve client issues from initial report to resolution.
System Setup Efficiency: Measured by the time to set up new employees and projects in relevant systems.
Compliance with Procedures: Tracked through audits and spot checks to ensure adherence to established processes for timecards, expenses, schedule/visit compliance, reporting, etc.
New Hire Training Effectiveness: Measured through post-training assessments, new hires' feedback, and new employees' time-to-productivity.
Timeliness and Effectiveness of Communication: Measured by response times to inquiries from stakeholders, clarity of communication, and effectiveness in conveying information.
Client Satisfaction with Issue Resolution: Measured through client feedback surveys or post-resolution follow-up.
Stakeholder Satisfaction: Measured through feedback from department heads, management teams, and directors regarding the value and quality of reports and insights.
Qualifications:
High school diploma or equivalent required; Business degree preferred OR 3+ years of relevant experience in 3PL or Retail Operations
Strong operations and project management skills
Outstanding organizational skills, attention to detail, and prioritization of tasks
Excellent judgment and issue resolution skills, and the ability to balance multiple demands and changing priorities.
Demonstrate ethical and professional standards in a business environment.
Demonstrate good judgment and initiative, make decisions and problem solve.
Excellent verbal and written communication and people skills
Positive attitude, willingness to learn, and ability to work flexible hours including evenings and weekends.
Must be able to travel throughout the Region.
Advanced/expert working knowledge of Microsoft Office products (Word, Excel, PowerPoint Power BI, and Outlook)
What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
