Interim Associate Manager, Email Marketing (3-month contract, $42/hour, 20 hours/week)

Notice to applicants:

We have seen a rise in recruitment scams. Please note that outreach from Khan Academy recruiters will only come from the @khanacademy.org domain. Our team does not use Gmail or other personal accounts for contacting potential candidates. Khan Academy will never solicit money, equipment fees, or sensitive financial information at any stage of the hiring process. We also do not work with external recruiting agencies, so outreach from headhunters presenting opportunities on behalf of Khan Academy is illegitimate. Please always check the email domain and cross-reference the position with the official Khan Academy Careers page to confirm an opening is valid.

ABOUT KHAN ACADEMY

Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K - 12th grade and early college core academic subjects, focusing on math and science. We have over 181 million registered learners globally and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities.

OUR COMMUNITY 

Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve. We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.

THE ROLE

We are seeking an Interim Associate Manager, Email Marketing to sustain and advance our digital fundraising efforts during the end of year fundraising campaign. 

Reporting to the Director of Philanthropy, the consultant will focus on email segmentation, copy writing and production in SFMC. This is a contract position (20 hours/week) expected to end on 1/4/2027.

WHAT YOU’LL DO:

Copywriting:

• Voice Governance: Draft compelling fundraising appeals using distinct organizational personas, including Sal Khan (Founder/CEO), the Chief External Affairs Officer, and the Community Giving Manager
• Campaign Execution: Write and edit all email copy for Oct, Nov, Dec ensuring alignment with campaign messaging, Khan Academy’s brand voice and donor stewardship goals. Support mid-level email copy writing for CG to ML upgrade campaign and other emails as necessary
• AI Optimization: Use existing AI tools to streamline the copy-editing 

Email & Donation Pages production:

• Building robust campaigns: Create email journeys and one-off emails that require advanced segmentation and personalization for both Community Giving and Mid Level
• Managing detailed and complex email data extensions (lists) in collaboration with Senior Manager of Community Giving, Manager of Mid Level Giving and email experts in marketing 
• Ensuring QA and accuracy of all emails 
• AI Optimization: Use existing AI tools to streamline email production 
• Creative Direction: Collaborate with the Senior Manager of Community Giving and Manager of Mid Level Giving and the design team to ensure visual assets align with the strategic narrative for the EOY season

Collaboration:  

• EOY fundraising: Collaborate with colleagues across fundraising as part of the EOY fundraising campaign, including participating in meetings as necessary, responding to questions/requests in slack during business hours (flexible on time zones) 

WHAT YOU BRING

• 3+ years of experience in digital fundraising or similar mass marketing effort
• Experience using AI for copy writing and ability to pivot between different executive voices and write high-converting, empathetic copy
• Experience in audience segmentation and A/B testing methodologies and building emails in email service providers (preferably in SFMC)
• Experience working with fundraising and marketing design and paid media teams to create a cohesive multi-channel experience 
• Ability to effectively and efficiently manage email production and campaigns across functions including setting timelines, ensure work gets down on time, flagging potential issues or blockers
• Excellent communication skills (oral and written), as well as an eye for detail
• Excellent time management skills
• A bias to action
• Motivated by the Khan Academy mission “to provide a free world-class education for anyone, anywhere"
• Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization

MORE ABOUT US

• Sal’s TED talk from 2011
• Sal’s TED talk from 2015
• Sal's TED talk from 2023
• Our team:  http://www.khanacademy.org/about/the-team

OUR COMPANY VALUES

Live & breathe learners

We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators.

Take a stand

As a company, we have conviction in our aspirational point of view of how education will evolve. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve.

Embrace diverse perspectives

We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team.

Work responsibly and sustainably

We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable.

Bring out the joy

We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors.

Cultivate learning mindset

We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals.

Deliver wow

We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on. We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply.

As part of this commitment, Khan Academy will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact careers@khanacademy.org