Intermediate Help Desk Specialist

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.

 

Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.

 

We’ve earned recognition time and again as a top place to work—named among the best by respected organizations like Glassdoor and U.S. News & World Report. We’re also proud to be recognized for one of the country’s Top 50 Midsize Early Talent Programs through RippleMatch’s Campus Forward Awards. There’s never been a better time to be part of Insperity, and our best work is still ahead. Learn more at Insperity.com.

Why Insperity?

Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.

Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.

Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.

We are seeking an Intermediate Help Desk Specialist to join our team

Summary:

This position is responsible for providing first-tier support for technology-related issues.

 

Responsibilities:

• Provides first-tier support for technology related issues.
• Enters call data and trouble ticket reports into database.
• Enhances and develops quality suport methods and communications skills through coaching feedback and other developmental approaches.
• Tracks process to ensure that unresolved tickets are escalated to appropriate individual based on established guidelines and procedures.
• Acquires and maintains current knowledge of relevant product offerings and support policies to provide technically acurate solutions to customers.
• Attends training sessions and assists in training workshops.
• Participates in team projects that enhance the quality or efficiency of help desk service.
• Assists in special product-related issues as needed.
• Maintains a high level of client trust and confidence in the group’s knowledge of and concern for client’s needs.

 

 

Qualifications:

• High School Diploma or equivalent is required. 
• Three to five years of experience in computer systems, IT support, or IT help desk environment is required.
• Excellent customer service and interpersonal skills; telephone etiquette, ability to use customer service standards and follow guidelines, as well as to help others interpret policy.
• Thorough understanding of trouble ticket process, excellent organizational skills, strong oral and written communications skills (technical and non-technical).
• Basic understanding of telecommunications, network, and desktop knowledge is highly desirable, including experience in: PBX, voice mail, and peripheral devices, AIX, Microsoft Exchange, Microsoft Explorer, Microsoft Windows, Mac Operating Systems (OS), Microsoft M365 and Teams, Ethernet, TCP/IP, IP.
• Communicates tactfully and effectively, verbally and in writing, and maintains effective work relations with those encountered in the course of employment.  Familiar with modern office methods, practices, procedures, and equipment, as well as filing systems and business letter writing.  Competent in correct English usage, grammar, spelling, punctuation, and arithmetic.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position.  Incumbent will follow any other instructions, and perform any other related duties, as may be required by the supervisor.

Insperity provides a reasonable compensation range for each posted role in accordance with applicable pay‑transparency laws. Actual compensation is influenced by a variety of job‑related factors, including skills, experience, and geographic location.

The compensation range for this position, representing the pay span across all locations where this role may be filled is

48,000 - 54,650

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law, including criminal arrest and/or conviction records.