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Kuala Lumpur, Malaysia
Onsite
Not Available
Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS - Information Technology (IT)Management Level
Intern/TraineeJob Description & Summary
At PwC, we focus on nurturing and developing individuals across our entry level careers programmes, providing them with opportunities to start their professional journey. We offer various entry-level positions and programmes for individuals to gain valuable experience and grow their skills.As a Digital & Data Services Intern at PwC Malaysia, you will be part of our Internal Firm Services (IFS) – Information Technology team, gaining hands-on exposure to IT operations, digital tools, data-driven service improvements, and service management processes. This internship offers a valuable opportunity to develop technical skills, support real operational needs, and collaborate closely with IT professionals across the firm.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
Key Responsibilities
1. IT Support & User Assistance
Respond to user inquiries and troubleshoot common IT issues related to hardware, software, access, and system functionality.
Assist the service desk team in resolving technical problems and providing timely user support.
Collaborate with team members to deliver quality work that adds value to users and internal stakeholders.
2. Incident Management
Support the triage, tracking, and resolution of IT incidents following established IT Service Management (ITSM) processes.
Update incident records, document actions taken, and escalate issues when necessary.
Communicate incident progress and outcomes to end users in a clear and professional manner.
3. Data & Service Performance Analysis
Collect and analyze service performance data to identify trends, bottlenecks, and improvement areas.
Develop simple dashboards or reports to support service improvement initiatives.
Gather information from various sources to analyze facts and discern patterns that support operational insights.
4. Process Improvement & Collaboration
Participate in continuous improvement discussions to enhance IT service delivery and overall user experience.
Contribute ideas and assist in refining IT processes and workflow documentation.
Work closely with the Digital & Data Services team and cross-functional stakeholders on ad hoc operational tasks or digital projects.
5. Professional & Personal Development
Embrace a learning mindset and take ownership of your development throughout the internship.
Actively listen, ask questions, and communicate clearly in both technical and non-technical discussions.
Apply relevant professional and technical standards, upholding PwC’s code of conduct and independence requirements.
Minimum years experience required
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Active Listening, Communication, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Optimism, Teamwork, Well BeingDesired Languages (If blank, desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship?
NoGovernment Clearance Required?
NoJob Posting End Date