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Bethesda, Maryland, United States
Onsite
Support Intune administration and endpoint troubleshooting under senior engineering direction. The position operates in a large, federated federal IT environment and must balance enterprise standards with the operational needs of individual centers and offices.
Chickasaw Nation Industries, Inc. serves as a holding company with multiple subsidiaries engaged in several lines of business (Business Services, Health, Infrastructure and Engineering, Mission Optimization, Technology and Transportation) for the federal government and commercial enterprises. A portion of our profits is used to support Chickasaw citizens. We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people. CNI offers premium benefits eligible on the first day of hire to full time employees; (Medical - Dental – Vision), Company Life Insurance, Short-Term and Long-Term Disability Insurance, 401(K) Immediate Vesting, Professional Development Assistance, Legal Aid Assistance Program, Family Planning / Fertility Assistance, Personal Time Off, and Observance of Federal Holidays.
As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act.
ESSENTIAL REQUIREMENTS
The ability to obtain, maintain and access classified information at the Public Trust level.
Two or more years in Windows endpoint support.
Foundational Intune and Entra ID skills.
Must independently meet contractual Cloud Engineer III qualifications.
Demonstrated ability to document technical work, communicate with federal stakeholders, and execute within formal change, security, and operational governance processes.
Ability to work across distributed technical teams and manage competing operational priorities.
Experience with enterprise-scale endpoint management, cybersecurity operations, and service transition practices.
Experience using automation, metrics, and documented quality controls to improve repeatability and service outcomes.
KEY DUTIES AND RESPONSIBILITIES
Essential Duties and responsibilities include the following. Other duties may be assigned.
Assist with device enrollment and compliance.
Support policy and application deployments.
Monitor device management dashboards.
Document incidents and procedures.
Escalate complex issues and support testing.
Perform approved device enrollment and policy validation tasks.
Monitor deployment status and flag noncompliant or unhealthy devices.
Assist with application assignments and Autopilot support.
Document symptoms and reproduction steps before escalation.
Test low-risk changes under senior review.
Build PowerShell and Graph proficiency.
EDUCATION AND EXPERIENCE
Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a closely related technical field and a minimum of two (2) years of relevant experience in Windows endpoint support. Prior support of large federal civilian agency environments preferred.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.
Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.
EOE including Disability/Vet
The estimated pay range for this role is $96,555 to $100,000, with the final offer contingent on location, skillset, and experience.
CNI offers a comprehensive benefits package that includes:
Medical
Dental
Vision
401(k)
Family Planning/Fertility Assistance
STD/LTD/Basic Life/AD&D
Legal-Aid Program
Employee Assistance Program (EAP)
Paid Time Off (PTO) – (11) Federal Holidays
Training and Development Opportunities
Your application submission will be considered for all potential employment opportunities with Chickasaw Nation Industries (CNI).
