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About Johnson Controls
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services, and an industry-leading field organization, we elevate customer performance, turn goals into real-world results, and help move society forward.
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The Field Service Engineer is responsible for performing onsite technical and field service activities under the guidance of Team Leaders and Managers. This role supports the installation, configuration, commissioning, maintenance, and troubleshooting of systems while ensuring adherence to safety, quality, and compliance standards. The position requires hands-on technical expertise to support project delivery and Operations & Maintenance (O&M) activities as needed.
Key Responsibilities
- Perform field labor activities for installation, commissioning, maintenance, and service of customer systems and equipment.
- Configure, test, and troubleshoot new systems and ensure successful deployment according to project requirements.
- Execute assigned project delivery tasks while maintaining compliance with safety, environmental, and regulatory standards.
- Support preventive and corrective maintenance activities for installed systems.
- Diagnose and resolve intermediate technical issues, escalating complex concerns when required.
- Ensure all work is completed in accordance with company procedures, customer requirements, and industry standards.
- Prepare and maintain accurate service reports, installation records, and project documentation.
- Collaborate with Team Leaders, Project Managers, and cross-functional teams to achieve project and service objectives.
- Provide Operations & Maintenance (O&M) support and emergency service assistance when required.
- Participate in continuous improvement initiatives and technical training programs.
Required Qualifications
- Bachelor's degree in Engineering, Electronics, Electrical, Instrumentation, Mechanical Engineering, or a related technical field with a minimum of 1 year of relevant experience, OR
- Diploma/Associate degree in a relevant technical discipline with a minimum of 6 years of relevant experience, OR
- An equivalent combination of education, technical training, and field service experience.
Required Skills & Competencies
- Knowledge of system installation, commissioning, and troubleshooting practices.
- Understanding of workplace safety standards and regulatory compliance requirements.
- Ability to interpret technical drawings, wiring diagrams, and system documentation.
- Strong problem-solving and diagnostic skills.
- Effective communication and customer service abilities.
- Ability to work independently in field environments and collaborate within project teams.
- Proficiency in using standard testing, commissioning, and configuration tools.
- Willingness to travel and work at customer sites as required.
