Job Summary
The IT Analyst – Exploration is an IT professional responsible for the administration, support, optimization, and strategic evolution of the technology used by Continental’s Exploration department. The role supports Geographix, Kingdom, Interactive Petrophysics (IP), and related applications while partnering with users, IT teams, vendors, and Exploration leadership to keep the technology stack reliable, secure, integrated, and fit for purpose. Beyond resolving individual issues, the role identifies recurring problems and manual support activities and turns them into streamlined workflows, self-service resources, automation, and repeatable processes. With the support of IT and Exploration leadership, the IT Analyst will help strategically drive the Exploration technology roadmap by translating business needs, support trends, and application performance insights into prioritized improvements and recommendations that optimize the application portfolio.
Duties and Responsibilities
- Partners with Exploration leadership and IT stakeholders to define, prioritize, and advance the Exploration technology roadmap.
- Evaluates the application stack and recommends improvements that strengthen capability, integration, security, reliability, and supportability.
- Administers, configures, maintains, and supports Geographix, Kingdom, Interactive Petrophysics (IP), and related exploration applications.
- Triages and resolves application issues, investigates root causes, and communicates clearly with users about status and next steps.
- Manages and prioritizes support requests in BMC Helix, ensuring issues are documented, tracked, resolved, and converted into useful knowledge where appropriate.
- Identifies recurring requests, manual handoffs, and process bottlenecks; designs and implement streamlined workflows, templates, self-service guidance, or automation to reduce friction and rework.
- Uses support trends, application performance data, and business priorities to recommend improvements and help leadership prioritize roadmap investments.
- Develops and runs SQL queries to extract, analyze, reconcile, and validate data when supporting applications or investigating issues.
- Coordinates application updates, patches, configuration changes, testing, and implementation activities in alignment with IT change management practices.
- Maintains accurate application documentation, including configurations, workflows, runbooks, standard operating procedures, and knowledge articles.
- Collaborates with Exploration leadership, vendors, internal IT teams, and business stakeholders to evaluate capabilities, resolve complex issues, and deliver practical improvements.
- Other duties as assigned.
Skills and Competencies
- Strategic thinking and the ability to connect business needs, support insights, and technology capabilities to a practical roadmap.
- Demonstrated ability to automate or streamline manual processes using scripting, workflow tools, integrations, reusable templates, or other practical approaches.
- Strong troubleshooting, analytical, and root-cause problem-solving skills.
- Experience with Cursor.AI or similar AI-capable platforms to drive productivity, accelerate analysis and development, and streamline support workflows.
- Experience with BMC Helix or another IT service management/ticketing platform.
- Experience with SQL for data querying, analysis, troubleshooting, or validation.
- Working knowledge of IT change management, application maintenance, and controlled implementation practices.
- Clear written and verbal communication skills, with the ability to build trust across technical and business teams.
- Ability to manage competing priorities, organize work, and meet commitments in a dynamic environment.
- Ability to learn new concepts and technologies quickly and work effectively with minimal direction.
- Familiarity with additional geoscience, drilling, or exploration applications is a plus.
Required Qualifications
- High school diploma (or GED).
- Minimum five (5) years of experience in in systems analysis, application administration, IT support or related role.
- Experience supporting Geographix, Kingdom, Interactive Petrophysics (IP), or comparable geoscience and drilling applications.
- An acceptable pre-employment background and drug test.
Preferred Qualifications
- Experience in the oil and gas industry or another technical, data-intensive domain.
- Experience working with software vendors, internal development or IT teams, and business stakeholders on application improvements or implementations.
- Experience translating business needs into process improvements, technology recommendations, or roadmap priorities.
Physical Requirements and Working Conditions
- Requires prolonged sitting, some bending and stooping.
- Occasional lifting up to 25 pounds.
- Manual dexterity sufficient to operate a computer keyboard and calculator.
Continental Resources, Inc. provides equal employment opportunities and access for all applicants and employees without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information, veteran status, or any other category protected by law.
