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San Ramon, California, United States
Hybrid
San Ramon, CA; Reno, NV; NYC
About Ridgeline
Ridgeline is the first front-to-back system of record for investment managers. Founded by visionary entrepreneur Dave Duffield (co-founder of both PeopleSoft and Workday), the company was created to modernize an industry held back by outdated, disconnected technology. Powered by a single, real-time data set and embedded AI, Ridgeline helps firms automate complexity, accelerate collaboration, and deliver tailored client experiences at scale, without added headcount or risk.
Ridgeline is headquartered in Lake Tahoe, with offices in New York, Reno, and the Bay Area, and is recognized by Fast Company as a “Best Workplace for Innovators,” by Frost & Sullivan as a “Technology Innovation Leader,” and by The Software Report as a “Top 100 Software Company.”The role
Ridgeline is growing fast, and that growth lands hard on IT. Rather than adding a person every time ticket volume climbs, we're building the automation and AI tooling that lets a small team support a lot more people.
This role does two things. It builds the backend automation — Okta Workflows, Jira Automation, Atlassian Rovo — that resolves repetitive tickets before they reach a person. And a few days a week, it provides hands-on, in-person support at the office. Both parts matter, and we're looking for someone who's good at each and actually enjoys both.
We work in sprints with scoped projects, and we put real effort into automating repetitive work so the team can spend its time on problems that need a person. Sprint work runs alongside the day-to-day support and ticket queue that keep the offices running, so you'll do both.
The team spans several offices, weighted toward the West Coast, with room to grow on the East Coast. Wherever you sit, the problem is the same: how do we scale support without just scaling headcount?
Beyond that, you'll help level up the wider team and keep in-office support at a consistently high bar.
Compensation and Benefits
The typical starting salary range for new hires in this role is $104,000 - $131,000. Final compensation amounts are determined by multiple factors, including candidate experience and expertise and may vary from the amount listed above.
As an employee at Ridgeline, you’ll have many opportunities for advancement in your career and can make a true impact on the product.
In addition to the base salary, Ridgeline employees can participate in our Company Stock Plan subject to the applicable Stock Option Agreement. We also offer rich benefits that reflect the kind of organization we want to be: one in which our employees feel valued and are inspired to bring their best selves to work. These include unlimited vacation, educational and wellness reimbursements, and $0 cost employee insurance plans. Please check out our Careers page for a more comprehensive overview of our perks and benefits.
Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.