In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always.
Work Shift:
Day Shift (United States of America)Scheduled Weekly Hours:
40Department:
IT Inpatient & Ambulatory Services"This IT role will focus on Epic Willow Ambulatory pharmacy workflows. The position is responsible for delivering a responsive, high‑quality support experience for outpatient pharmacy operations and includes a hybrid work environment with periodic on‑site visits. Strong verbal and written communication skills are required. Prefer experience in Outpatient Pharmacy workflows and medication‑related workflows. Epic Willow Ambulatory certification required within 6 months of hiring."
Overview of Position:
Facilitates the efforts of corporate management in defining organizational goals and develops systems and procedures to achieve these goals. Works with customers to identify needs, select and acquire systems, implement, manage and support systems, and develop plans that will lead to more profitable, effective and efficient operations or systems solutions.ESSENTIAL DUTIES
1. Evaluates the business procedures and analyzes business processes to ensure proper system configuration.
2. Creates and maintains regular status reports to immediate Team Leader.
3. Develops and maintains documentation and procedures as needed, provide training to other IT staff and user clients as appropriate.
4. Provides application product function, design, and build expertise and experience to ensure successful product implementation.
5. Primary resource dedicated to designing, building, testing, and activating the application database.
6. Develops and maintains models and documentation of business and system requirements and configures system accordingly.
7. Documents and maintains all required system design and build documents.
8. Contributes to preparation of testing scripts and materials and performs unit, system, and integrated testing tasks.
9. Works with training team to develop application specific training curriculums and materials.
10. Provides expertise to the development of activation plans, application activation tasks, and production environment readiness.
11. Logs, tracks, analyzes and resolves issues such as software code modifications or enhancements and software code implementations.
12. Effectively utilizes project tools, technologies and methodologies to provide clear and concise documentation/communication (i.e. project tracking, weekly reports, etc.).
13. Works with all vendors to resolve issues/problems in a timely manner.
14. Provides on-call support and troubleshooting via phone, remote connectivity or on-site if necessary.
15. Implements, maintains and follows established security measures and protocols.
16. Performs the necessary investigation and analysis to determine project feasibility.
17. Prioritizes and schedules projects and resources.
18. Effectively and proactively manages all phases of system selection/implementation by coordinating resources and providing project management for the identification of needs, acquisition or design and implementation of new system solutions.
19. Advises clients on implications of a requested change and/or an alternative solution that may better address the requirement.
20. Provides business/technical representation to the enterprise including future directions, how that direction impacts the enterprise, and how current and future systems can be exploited for the benefit of the enterprise.
21. Learns user functionality of system involved to the extent required.
22. Utilizes and follows the project management and work prioritization methodologies and protocols established by IT leadership.
23. Participates with vendors in the assessment of new systems and technologies that meet the requirements of the enterprise.
24. Subscribes to relevant technology information channels to stay informed of security vulnerabilities.
25. Proactively assesses potential items of risk and opportunities of vulnerability in the network.
QUALIFICATIONS
1. Associates degree in computer science, management or an IT-related discipline or equivalent experience required.
2. Healthcare application design, build and implementation experience required.
3. Appropriate certifications obtained within appropriate time frame. Epic: 6 months from hire; Other application(s) as assigned: one year from hire. Competencies for applications other than Epic must be met/maintained and will be tracked by manager/director.
4. Two years project management experience in systems analysis, system design and/or computer system project management.
5. Strong organizational and project management skills; ability to deal with multiple tasks simultaneously and attention to detail
6. Excellent decision-making, facilitation, work prioritization, conflict resolution and analytical skills required.
7. Pro-active problem-solver with excellent listening, verbal and written communication skills.
8. Possesses a working knowledge of mini-computers, client-server, personal computers and networks.
9. Possesses interpersonal and team leadership abilities.
10. Capable of working with cross-functional teams to accomplish overall project goals.
11. Ability to work independently and under pressure in a complex and changing working environment.
PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS
1. Living the Genesis Mission, Vision and Values:
• Performs work in a manner that is quality focused.
• Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
• Results oriented and focused on achievement of objectives.
• Acknowledges and responds to the diversity of people and the situation.
• Encourages peers (others) to be owners of change.
• Always makes the effort to anticipate and exceed customer needs and expectations.
• Possesses the ability to engage others with patience and understanding.
• Acts in a manner that creates positive first and lasting impressions.
• Demonstrates the ability to own issues until they are resolved.
2. Patient Centered Care (patients/families, physicians, co-workers, all other internal/external customers)
• Introduces self and role…connects with everyone.
• Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.
• Asks for and anticipates needs and concerns of others.
• Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.)
• Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately.
• Responds to requests in an appropriate and timely manner.
• Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed.
3. Promotes Patient and Employee Safety
• Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.)
• Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.)
• Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment
• Demonstrates Slips/Trips and Falls Awareness.
• Actively contributes to maintaining a safe, clean and quiet environment.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Works in an office environment.
2. Regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds, and occasionally lift or move up to 50 pounds.
3. Vision aptitude required: up close vision, peripheral vision, depth perception and the ability to adjust focus.
4. Answers phones, uses a personal computer, scanner, copier, and fax, which require finger dexterity.
5. May occasionally bend, reach, push, pull, stoop kneel, crouch or crawl.
6. Employee may be required to travel to other departments/floors or travel to other locations.
This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.
Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.