Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge convention and drive progress. Our commitments are underpinned by the belief that safety, collaboration and well-being are integral to success. Headquartered in Chantilly, Virginia, we have approximately 50,000 employees in more than 70 countries across all 7 continents.
The IT Executive Support Specialist provides high-touch, white-glove technology support to the Amentum Executive Leadership Team and their immediate support staff in Reston, Virginia. This is a highly visible onsite role responsible for delivering a seamless, discreet, and professional support experience across executive endpoints, collaboration platforms, conference room technologies, mobile devices, and high-priority meetings and events.
The ideal candidate combines strong technical troubleshooting skills with executive presence, sound judgment, and a commitment to service excellence. This individual must be comfortable operating in fast-paced, high-visibility environments where responsiveness, confidentiality, professionalism, and follow-through are essential.
This role supports executive meeting readiness, boardroom and conference room technology, mobile device support, audio-visual support, and travel readiness. Internal executive support materials specifically identify executive conference room and event support, executive mobile support, executive email and collaboration support, and executive travel and device readiness as part of the executive support model.
Key Responsibilities
- Deliver premium, white-glove IT support to executive leaders, executive assistants, and designated leadership stakeholders.
- Serve as a trusted first point of contact for executive technology issues, ensuring timely response, clear communication, and full ownership through resolution.
- Provide proactive and reactive support for executive meetings, boardroom sessions, leadership briefings, and special events.
- Set up, monitor, and troubleshoot Teams Rooms, conference room systems, presentation technology, and other audio-visual solutions used in executive and leadership settings. Internal documentation identifies executive conference room and event support as a defined executive support category.
- Support executive users across desktop, laptop, tablet, and mobile platforms, including Windows 10/11, Microsoft 365, iPhone/iPad, Intune, and Okta Verify.
- Deliver executive-facing support for email, calendar, collaboration, meeting participation, device enrollment, authentication, and secure access. Executive email/collaboration support and executive mobile support are both explicitly referenced in the internal executive support framework.
- Provide travel readiness support by helping executives prepare devices and authentication methods in advance of travel to minimize service disruption. Executive travel and device readiness support is explicitly named in the internal model.
- Diagnose and resolve complex technical issues independently, both onsite and remotely, using sound judgment and a strong sense of urgency.
- Anticipate and support executive technology needs related to travel, meetings, events, projects, and day-to-day productivity.
- Document incidents and service requests in alignment with corporate procedures and service management expectations.
- Partner with cross-functional IT teams and internal business groups to escalate and resolve issues affecting executive users.
- Communicate technical information clearly and professionally to executives, executive assistants, management, and technical teams.
- Maintain accurate documentation, service notes, and appropriate communication to management regarding issues, trends, risks, and service needs.
- Support occasional after-hours work, executive events, and urgent technology needs tied to business operations.
- Perform other duties as assigned.
Knowledge, Skills & Abilities
- Strong working knowledge of Microsoft Windows 11, Microsoft 365, Teams Rooms, iPhone/iPad support, Intune, Okta Verify, Audio-visual / conference room support, Active Directory or related identity and access support tools
- Proven ability to troubleshoot complex issues independently and professionally.
- Strong interpersonal, verbal, and written communication skills.
- Ability to maintain discretion and confidentiality while supporting senior leaders and executive staff.
- Strong organizational skills with the ability to prioritize competing demands in a high-touch support environment.
Minimum Qualifications
- Bachelor’s degree, or an equivalent combination of education, certifications, and experience.
- Additional technical training strongly preferred.
- Minimum of 3 to 5 years of experience in Service Desk, Desktop Support, or Executive Support roles.
- Demonstrated experience supporting high-visibility users, VIP stakeholders, or executive-facing environments.
- Experience with:
- Microsoft Windows 11
- Microsoft 365
- Teams Rooms
- iPhone/iPad support
- Intune
- Okta Verify
- Audio-visual / conference room support
- Active Directory or related identity and access support tools
- Ability to work onsite in Reston, Virginia and support occasional after-hours and event-related needs.
Preferred Qualifications
- One or more of the following certifications preferred:
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Microsoft certification relevant to desktop, endpoint, or cloud productivity support
- ITIL
- Experience supporting executive conference rooms, leadership meetings, or boardroom technology.
- Experience providing proactive travel-readiness support for high-impact users.
- Experience in premium or concierge-style technical support environments.
- Familiarity with structured executive support service models and high-priority incident handling. Internal executive support materials describe a structured service model with defined executive support categories, VIP visibility, and executive-oriented routing considerations.
Key Competencies
- Executive presence
- White-glove customer service
- Discretion and professionalism
- Technical troubleshooting
- Meeting and event technology support
- Prioritization and responsiveness
- Communication and follow-through
- Collaboration across IT teams
- Ownership and accountability
- Calm performance under pressure
Work Environment / Physical Requirements
- Work is performed in a professional office and headquarters environment in Reston, Virginia.
- This role requires regular onsite presence to support executive users, conference rooms, and headquarters operations.
- Must be able to stand and walk for up to 50% of the work shift to provide support throughout the campus location.
- Must be able to lift and carry standard computer equipment weighing up to 50 pounds.
- Position may require flexibility for after-hours meetings, executive events, and urgent support situations.
Additional Information
- This role supports the Amentum Executive Leadership Team and requires a polished, service-oriented professional who can operate effectively in sensitive, high-visibility situations.
- Success in this position depends on a strong balance of technical depth, executive support demeanor, and proactive service delivery.
Compensation Details:
$80k - $90k
The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.
Benefits Overview:
Our health and welfare benefits are designed to support you and your priorities. Offerings include:
Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance
Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.
Original Posting:
06/06/2026 - Until Filled
Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.
