IT Field Services Specialist I

This role is on-site at our New Berlin, Wisconsin location.

KEY RESPONSIBILITIES: 

• Coordinate, diagnose and troubleshoot incoming employee calls.
• Install, configure, and troubleshoot fiber cables, cabinets, system devices, servers, and peripheral equipment.
• Assist in the set up and conduct extensive controlled testing on all new technologies within the facility. 
• Interact with corporate IT on escalated issues.
• Troubleshoot, repair, and perform general maintenance, testing, installation, and upgrade to computer systems and peripheral equipment throughout the facility.
• Responsible for the general administration, installation, and relocation of all telephone systems. 
• Establish user ID’s and appropriate security levels for all business users within the facility. 
• Provide systems support for all computer automated distribution equipment, including printers and scanning, production, and conveyor systems.
• Prepare status reports and documentation on all work requested and performed.
• Provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
• Provide case status updates to management and end-users.
• Support and maintain effective relationships with users.
• Implement standard operating procedures and customer service guidelines relating to IT support.

KNOWLEDGE: 

Intermediate level professional; developing knowledge within own discipline. Some evaluation, originality or ingenuity required to perform tasks. Frequently apply the fundamental concepts, practices, and procedures of a particular field. Apply company policies and procedures to resolve a variety of issues.

COMPLEXITY: 

Work on problems of limited to moderate scope and impact where analysis of situations or data requires a review of a variety of factors. Analyze possible solutions using standard procedures to solve straightforward problems. Exercise judgment within defined procedures and practice to determine appropriate action. Build productive internal/external working relationships.

SUPERVISION: 

Receive a moderate level of instruction on day-to-day work and detailed instruction and guidance on new projects or assignments.

WORK EXPERIENCE: 

Typically 2 to 4 years of related professional experience.

PREFERRED EDUCATION: 

Typically a Bachelor's Degree or global equivalent in related discipline.

GENERAL SKILLS & COMPETENCIES: 

• Basic understanding of industry practices
• General proficiency with tools, systems, and procedures
• Basic planning/organizational skills and techniques
• Good decision making, analysis and problem solving skills
• Good verbal and written communication skills
• Basic presentation and public speaking skills
• Basic interpersonal skills
• Developing professional credibility

SPECIFIC KNOWLEDGE & SKILLS: 

• Knowledge of current Windows operating system, MS Office Suite, AS/400, Mobile Device management
• Ability to perform basic equipment maintenance and repair, lift and move desktop terminals and printers, explain system procedures and techniques. 
• Familiar with distribution systems equipment.

PERFORMANCE REQUIREMENTS: 

Typically, to advance to a new job level, TSMs must demonstrate professional behavior and should consistently be at the high-end of meets expectations or consistently exceed expectations.

TRAVEL / PHYSICAL DEMANDS:

Travel typically less than 10%. Office environment. No special physical demands required.

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. 

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers

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