About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
Job Title: IT Tech desk Engineer - Spanish
PRIMARY RESPONSIBILITIES
• Provide Level 1 technical support for PC client issues including desktop/laptop hardware, software, operating systems, printers, and related peripherals.
• Assist Spanish speaking users by providing information on IT processes, general how to queries, and updates on known outages.
• Analyse reported problems, determine root cause, follow Knowledge Base articles, provide accurate resolutions, and document all relevant details in the ticketing system.
• Escalate issues to appropriate Level 2 teams when required and monitor progress on high priority incidents.
• Follow up with Level 2 support teams to ensure timely closure of user requests and incidents.
• Provide IT support through inbound and outbound voice calls, web tickets, and chat interactions in both Spanish and English.
• Work in a 24×7 operational environment, including rotational shifts, with a standard 5 day working schedule.
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TECHNICAL SKILLS
• Strong knowledge of Windows 10 and above Operating Systems.
• Good working knowledge of Windows environment, Microsoft 365, and internet technologies.
• Basic understanding of networking concepts and the ability to troubleshoot LAN and remote access issues.
• Proficiency in configuring and troubleshooting Office 365 and Microsoft Outlook 2016 or later.
• Ability and eagerness to learn quickly, maintain updated technical knowledge, and adapt to new technologies.
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EDUCATION & WORK HISTORY
• Minimum qualification: HSC (Grade 12). A technical diploma is preferred but not mandatory.
• Minimum 2 years of experience in a technical support or helpdesk role.
• Prior experience in voice based technical support, especially for Spanish speaking customers, is an added advantage.
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COMMUNICATION SKILLS
• High proficiency in Spanish (mandatory) and English (mandatory) – strong command of grammar, vocabulary, and sentence structure.
• Ability to hold clear, fluent conversations with minimal fillers and a professional tone.
• Neutral accent, pleasant voice, appropriate pace of speech, and confidence in handling customer communication.
• Effective listening skills – ability to understand customer issues thoroughly and respond appropriately without interruptions.
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OTHER ESSENTIAL SKILLS
• Strong telephone etiquette and basic call handling skills.
• Customer service excellence – empathy, helpful attitude, problem solving ability, and persuasion skills.
• Good business communication skills, including drafting professional emails.
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”
