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Madison, Wisconsin, United States
Onsite
The IT Help Desk Specialist (official title: IT Help Desk Specialist II) serves as the first point of contact for customers seeking technical assistance. The IT Help Desk Specialist will work onsite providing help desk support to both onsite and remote users.
HELP DESK AND WORKSTATION MANAGEMENT
Knowledge, Skills, Abilities
The Office of Learning & Information Technology Services (OLITS) is dedicated to supporting the use of technology to enhance the teaching and learning mission of the UW System institutions. OLITS staff have responsibility for systemwide collaboration and enhancement of six major areas of Information Technology: 1) overall systemwide IT planning 2) technology for teaching and learning, library automation and collections enhancement 3) support for major IT infrastructure and administrative systems 4) wide area networking issues 5) information security and policy, and 6) research and development in emerging technologies.
In addition, OLITS develops and supports information technology systems and services that allow UW System Administration staff to perform their responsibilities effectively and efficiently.
Compensation:
The IT Support Specialist (official title: IT Help Desk Specialist II) is a full-time hourly (non-exempt) university staff position.
Well-qualified candidates can expect a starting rate between $24.00 - $28.00 per hour commensurate with the candidate’s education, related experience, and qualifications.
Two (2) or more years experience providing technical support to end users using Windows and Mac workstations
Two (2) or more years experience installing and troubleshooting hardware a software in a professional setting
Two (2) or more years experience supporting common business applications such as Microsoft 365 suite, Web Conferencing tools, Adobe, etc.
Two (2) or more years experience providing high-quality customer service and maintaining excellent communication
Two (2) or more years experience with account management systems such as Active Directory
Two (2) or more years experience with enterprise endpoint management tools, such as Microsoft Intune and/or Jamf
Experience utilizing ITIL principles including incident management, change management and service request management
Experience providing technical support in a higher education environment
Experience with user education, training and creating support documentation
The office is located at 780 Regent St. in Madison, WI. Due to the nature of this position, the incumbent will work 100% on site with no possibility for remote work.
Questions may be addressed to Kristina Williston, HR Generalist, at kristina.williston@wisconsin.edu
If you need to request an accommodation because of a disability, you can find information about how to make a request by contacting uwshr@wisconsin.edu.
This offer of employment is conditional pending the results of a criminal background check and a reference check process that includes questions regarding employee misconduct, sexual violence, and sexual harassment. If you have prior work history within the past 7 years with the Universities of Wisconsin, your personnel file will also be reviewed for employee misconduct. If the results are unacceptable, the offer will be withdrawn or, if you have started employment, your employment will be terminated.
Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e., a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of employer sponsorship) on, before, or after the effective date of appointment.
The Universities of Wisconsin will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. §. 19.36(7).
Universities of Wisconsin employees receive an excellent benefits package. To learn more about the benefits package, review the Faculty, Academic Staff & Limited Appointees or University Staff Please see this link for total compensation information: Universities of Wisconsin Health & Retirement Contributions Estimator to provide you with total compensation information.
The Universities of Wisconsin provides statistics on campus crime in its Annual Security Report. For more information on university campus statistics see https://www.wisconsin.edu/compliance/clery/.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.