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Provo, Utah, United States
Onsite
Why Work at BYU
As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life.”
Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth—all situated within a beautiful and historic campus—make it hard to imagine a more inspiring place to work.
Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints.
WHO WE ARE
Founded in 1973, the J. Reuben Clark Law School at Brigham Young University (BYU Law) has grown into one of the nation's leading law schools. Boasting an expert faculty and strong student body, the Law School provides an exceptional education grounded in legal theory, enhanced by experiential learning, and enlightened by the laws of God.
WHAT WE DO
At BYU Law, we prepare students for meaningful careers and contributions to society. We provide opportunities for students to develop leadership, transactional, and litigation skills while fostering professionalism, civility, ethics, and cross-cultural competence. Every member of the BYU Law community contributes to creating an environment where students develop both professionally and personally.
WHAT YOU'LL DO IN THIS POSITION
As the Law School IT Help Desk Supervisor, you will oversee the daily operation of the Law School Help Desk while supervising student employees who provide exceptional technical support to faculty, staff, students, and alumni. This position also plays an important role in supporting the Law School's web presence and IT department initiatives.
Responsibilities
IT Help Desk Leadership
Recruit, hire, train, supervise, and evaluate student Help Desk employees.
Lead and mentor student technicians in delivering high-quality customer service and technical support.
Coordinate daily Help Desk operations and prioritize service requests.
Support and maintain laptops, desktops, workstations, servers, and operating systems.
Monitor customer satisfaction and service quality metrics.
Participate on IT project teams and complete special technology initiatives.
Website & Digital Content Support
Supervise student employees responsible for website maintenance.
Train students in web content creation and design best practices.
Design and update Law School web pages for style, usability, and content.
Develop scripts and reports to collect website, Help Desk, and project management data.
Monitor web analytics and other IT performance metrics.
IT Operations & Administration
Participate in IT strategic planning and design-thinking initiatives.
Lead departmental documentation efforts.
Support IT project management activities.
Prepare reports, presentations, and meeting documentation.
Track IT budgets, software licensing, and departmental administrative records.
WHAT QUALIFIES YOU FOR THIS ROLE?
Required
Minimum of 2 years of management experience supervising customer service or Help Desk operations, or an equivalent combination of education and related experience.
Experience using Microsoft Office applications, including Word and Excel.
Experience with graphic design and website layout/design.
Experience using one or more Adobe Creative Cloud applications such as Acrobat, InDesign, Illustrator, or Photoshop.
Strong leadership, organizational, and interpersonal skills.
Demonstrated ability to learn new technologies and software.
Self-motivated, detail-oriented, and capable of making sound decisions independently.
Experience editing and maintaining digital content.
Preferred
Microsoft certifications related to Active Directory, Azure, or Microsoft Entra.
Experience with WordPress.
Experience using Google Analytics, Adobe Analytics, or similar web analytics tools.
WHAT WE OFFER IN RETURN
This position comes with fantastic benefits, including:
401(k). BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (rehires may qualify for different retirement plans).
Employee assistance program, available to the employee and all members of their household.
Tuition benefits after two years.
Access to athletic facilities.
Access to the library.
Free on-campus parking.
Free UTA passes for employee, spouse, and qualified dependents.
Discounts at the BYU Store and for many events at BYU.
Pay Grade: 49
Typical Starting Pay:
$22.50 to $29.25/hourly
The actual compensation offered will take into consideration internal equity and may vary based on the candidate’s job-related experience, knowledge, skills, and other relevant factors. Candidates with very significant work-related experience may receive an offer higher than the posted typical range.
Desired Start Date: ASAP
Job Close Date: Open until filled
Required Documents: Please attach a resume and cover letter.
Members of the Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.
Brigham Young University is an equal opportunity employer, including disability and protected veteran status.
BYU is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!
Required Documents:
All Staff positions require a resume.
Refer to the Job Posting for any additional required documents.
Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.
Brigham Young University is an equal opportunity employer, including disability and protected veteran status.
Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!
