IT Help Desk Technician

Join our Flash Team as an IT Help Desk Technician!

Join Flash as a full-time IT Help Desk Technician and become an essential part of our internal success! You’ll work alongside a supportive group of IT professionals in a high-energy environment, keeping our hardware, cloud tools, and daily workflows running seamlessly. With flexible hours, great benefits, and hands-on skill-building across top industry platforms, this is the perfect opportunity to make an immediate impact while elevating your career.

Location: Austin HQ, may need to go to the Dripping Springs Warehouse on occasion

Schedule: Monday to Friday, 8:00 am - 5:00 pm OR 9:00 am - 6:00 pm, possible OT

Travel: 0%

What You'll Do:

• Manage onboarding and offboarding requests, including provisioning and decommissioning hardware and software
• Image, deploy, and configure new devices for employees and configure employee workspace
• Handle IT asset logistics via ticketing system (shipping/receiving equipment domestically and internationally)
• Administer and support internal tools such as Google Workspace, JumpCloud, Slack, Jira, Confluence, and Microsoft O365
• Provide support for Windows machines, MacBooks, and iPads
• Decommission out-of-warranty equipment and coordinate recycling efforts
• Partner with vendors for warranty-related hardware support
• Maintain and manage IT inventory, including tracking assets and stock levels
• Keep asset management systems up to date to support budgeting, refresh cycles, and audits
• Assist the IT team with ongoing and new projects

 What You Bring:

Technical Skills

• Experience imaging and deploying devices (Windows/Mac environments)
• Familiarity with cloud-based IT systems and identity management tools
• Experience supporting a mixed-device environment (Windows, macOS, iOS)
• Knowledge of IT asset management and lifecycle processes
• Understanding of ticketing systems and IT support workflows

Soft Skills

• Strong customer-first mindset with the ability to build relationships and empathize with users
• Excellent interpersonal and communication skills
• Ability to work independently and manage time effectively
• High attention to detail and strong organizational skills
• Adaptability, able to follow processes while supporting change and improvement

Qualifications:

• Experience in Information Technology, ideally with a focus on end-user support or customer success
• High School Diploma or equivalent
• Ability to lift up to 25 lbs without assistance
• Reliable transportation to the main office and occasional travel to a warehouse location

Salary: 

Starting at $26.00/hour

Final salary will be determined based on the candidate's skills and experience level.

Competitive Rewards Package includes:

• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and flexible work environment
• Opportunities for professional growth and development