Job Summary
The ServiceNow Platform Manager is responsible for the overall health, stability, and strategic direction of the ServiceNow platform across the organization, serving as the primary point of ownership to ensure it remains secure, scalable, compliant, and aligned with business and IT objectives. This role balances day-to-day operations with long-term roadmap planning, overseeing platform architecture, configuration standards, environment management, integrations, upgrades, and release planning while enabling business value through standardized and well-governed capabilities. Working closely with ITSM process owners, business stakeholders, and development teams, the role ensures the platform effectively supports business needs while maintaining clear boundaries between platform enablement and process governance. In addition, the role manages vendor relationships, licensing, and platform-related risks, while ensuring adherence to security and compliance standards, with success measured by platform reliability, user experience, delivery consistency, and the platform’s ability to scale and evolve with organizational needs.
Duties and Responsibilities
Leadership & People Management
Operational Excellence
Partner with Process Owners
Strategic Planning & Collaboration
Required Qualifications
Preferred Qualifications
Working Conditions
While performing the duties of this role, the employee is regularly required to sit, use hands to handle or feel, and communicate effectively. The position is primarily sedentary and involves extended periods of working at a computer. The employee may occasionally need to stand, walk, or reach with hands and arms. Lifting or moving items up to 10 pounds may be required occasionally. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This role may operate in a professional office environment or a remote/home office setting, depending on business needs and company policy. The position routinely uses standard office equipment such as computers, phones, and other technology tools necessary for virtual collaboration. Employees are expected to maintain a safe and productive workspace, whether onsite or remote.
Salary Range: $140,000-$180,000
Candidate must be able to submit verification of their legal right to work in the U.S., without company sponsorship.
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About BRG
BRG combines world-leading academic credentials with world-tested business expertise and purpose-built emerging technologies. Our culture centers on agility and connectivity which sets us apart and gets you ahead.
At BRG, our professionals include specialist consultants, industry experts, renowned academics, and leading-edge data scientists. Together, they bring a diversity of real-world experience, data, and human and artificial intelligence, to economics, disputes, and investigations; corporate finance; and performance improvement services that address the most complex challenges facing organizations across the globe.
Our unique structure nurtures the interdisciplinary relationships that give us the edge, laying the groundwork for more informed insights and more original, incisive thinking. When paired with our global reach and resources, our diverse perspectives and technical capabilities make us uniquely capable to address our clients’ challenges. We get results because we know how to apply our thinking to your world.
At BRG, we don’t just show you what’s possible. We’re built to help you make it happen.
BRG is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.