IT Operation & Support Trainee

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

For more information about FWD Cambodia, please visit www.fwd.com.kh.

This role involves monitoring and maintaining the company’s computer systems, installing and configuring hardware and software, and resolving technical issues as they arise.

Key Responsibilities:

• Install and configure the computer OS, Software/ Applications, Join domain systems (AD), Fonts.
• Install and troubleshoot on network printers, and scanners.
• Walk colleagues through steps to help them resolve common technical problems
• Monitoring and maintaining Internet, and Infra networks (Switch, Router, Firewall, Load balance, and AP Wi-Fi)
• Perform other tasks as assigned by the manager