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Makati, Philippines
Onsite
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Position Title: IT Operations Specialist
Job Grade/Band: Mercer P2/P3 (Experienced)
Department: Technology (IT Operations & Infrastructure)
Summary of Scope of Work: The IT Operations Specialist exists to protect the bandwidth of core engineering leads by taking full ownership of enterprise endpoint lifecycle management, advanced IT support, and baseline IT/OT incident triage. Operating as an experienced practitioner, this role ensures rapid resolution of technical issues across all sites, executes strict IT asset management (ITAM) protocols, and actively monitors network and security dashboards to safeguard the data center's 99.982% uptime SLA.
Key Duties and Responsibilities:
Advanced Helpdesk & Incident Resolution: Serve as the primary technical responder for enterprise IT requests. Independently diagnose and resolve hardware, software, and network incidents across all physical sites, maintaining an average ticket resolution time of <48 hours.
IT Asset Management (ITAM) Execution: Maintain the definitive hardware and software asset registry. Coordinate system-wide hardware deployments (including OS standardization), monitor warranties, and execute secure hardware disposal/sanitization protocols.
Endpoint Provisioning & Security Enforcement: Configure and deploy enterprise laptops and mobile devices, ensuring all endpoints are enrolled in the company’s Mobile Device Management (MDM) platform and patched to the latest security baselines.
IT/OT Network Monitoring: Actively monitor audio and visual alerts across corporate and facility networks (e.g., CCTV, BMS interfaces). Perform first-level log extraction and diagnostics prior to escalating to the Tier 3 engineering team.
Identity Management Operations: Execute flawless user lifecycle tasks, including secure account creation, Single Sign-On (SSO)/MFA provisioning based on the principle of least privilege, and immediate credential revocation during offboarding.
Minimum Job Requirements:
Experience: Minimum of 5–8 years of hands-on experience in enterprise IT support, endpoint provisioning, and network administration. Proven background in executing hardware asset management and supporting complex facility or cross-site operations.
Education: Bachelor’s degree in Information Technology, Computer Science, or equivalent technical discipline.
Skills: Expertise in deploying, hardening, and troubleshooting Windows, macOS, and Linux operating systems. Practical understanding of monitoring network health dashboards, parsing logs, and isolating faults across both corporate IT networks and Operational Technology (BMS/CCTV) environments.
Automation Mindset: Capable of utilizing enterprise AI tools (e.g., LLMs) to draft communications, parse basic troubleshooting logs, and accelerate ticket resolution times.
Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
