Function

Our Company

We’re Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world’s potential. We’re people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what’s now to what’s next. We make it happen through the power of acceleration.

Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

Job description

Meet Our Team:

At Hitachi Energy, we are accelerating the digital transformation of manufacturing through secure, connected, and intelligent factory operations. Our Factory IT/OT team serves as the critical bridge between enterprise IT and operational technology environments, ensuring seamless support, cybersecurity, and reliability across production facilities. As part of this team, you'll work closely with factory engineers, cybersecurity specialists, global IT teams, and business stakeholders to maintain and enhance the technology that powers our manufacturing operations.

What You'll Be Doing

• Provide hands-on onsite support for factory-owned and managed IT/OT assets, ensuring reliable operation across office and manufacturing environments.
• Deliver desk-side support for end users, including computers, collaboration tools, meeting rooms, Microsoft Teams rooms, and office technology.
• Support and maintain shop-floor IT/OT infrastructure including kiosks, MES scanners, printers, CCTV systems, badging systems, vendor-managed equipment, and security systems.
• Perform operational support activities for both Office IT and Factory IT/OT assets not covered by Global OSS support teams.
• Act as the first responder for IT/OT cybersecurity incidents by investigating issues, assessing impact, and coordinating containment and remediation efforts with cybersecurity teams.
• Monitor and identify critical factory assets requiring cybersecurity protection and operational oversight.
• Install, deploy, and validate security patches and remediation measures on critical IT/OT systems.
• Detect and report abnormal behavior within operational technology environments, escalating potential cybersecurity threats and unauthorized access attempts.
• Collaborate with equipment vendors and external partners to ensure OT systems remain secure, properly configured, and compliant with operational standards.
• Support cybersecurity initiatives by implementing security controls and protective measures for factory-managed assets.
• Maintain accurate asset inventories and assist with lifecycle management of IT and OT equipment.
• Follow IT service management best practices while documenting incidents, requests, and resolutions through ServiceNow.

What You'll Bring to the Team

• Formal qualification, diploma, degree, or apprenticeship in Information Technology, Computer Science, Electronics, Industrial Automation, or a related technical discipline.
• 2+ years of experience in IT support, desktop support, field services, or factory IT environments.
• Experience supporting Windows-based environments, Microsoft Office 365, iOS devices, and enterprise collaboration technologies.
• Understanding of IT/OT environments, industrial systems, manufacturing technologies, or operational technology infrastructure.
• Exposure to cybersecurity principles, endpoint protection, vulnerability remediation, and incident response processes.
• Experience working with ServiceNow, asset management tools, and IT service management processes.
• Strong troubleshooting skills across hardware, software, networking, and user support scenarios.
• Ability to work independently in a fast-paced manufacturing environment while effectively managing priorities.
• Excellent communication skills with the ability to support both technical and non-technical users.
• Fluent in English and local language communication.

Preferred Qualifications

• ITIL 4 Foundation certification.
• Lean Six Sigma (L6S) certification.
• Experience supporting MES hardware, industrial scanners, CCTV systems, access control/badging systems, or factory automation environments.
• Familiarity with OT cybersecurity practices, industrial networks, and manufacturing operations.

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About us

We’re a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.