IT Project Manager – Enterprise Technology & Services

Join Manulife's Enterprise Technology & Services (ETS) PMO team and help deliver technology initiatives that support our business, employees, and customers.

Reporting to the Program Director, Network, Data Center, and End User Services, you will play a key role in coordinating and delivering projects that improve technology services across the organization.

This role is ideal for a project management professional who enjoys collaborating with cross-functional teams, managing project activities, and helping drive successful outcomes in a fast-paced environment. You'll work closely with technology and business partners to support project planning, execution, communication, and delivery while building valuable experience across a broad range of technology initiatives.

Position Responsibilities:

• Manage technology projects through all phases of the project lifecycle, including initiation, planning, execution, implementation, and closure.

• Develop and maintain project plans, schedules, status reports, and project documentation.

• Coordinate project activities across business and technical teams to support successful delivery.

• Monitor project scope, timelines, risks, dependencies, and key milestones.

• Facilitate project meetings and ensure action items are tracked and completed.

• Prepare project updates and communicate progress, risks, and issues to stakeholders.

• Support issue resolution and help identify mitigation strategies when project challenges arise.

• Build strong relationships with business and technology partners to ensure project objectives are understood and achieved.

• Contribute to continuous improvement initiatives and adoption of project management best practices.

• Support change management and transition activities associated with project implementations.

Required Qualifications:

• Experience managing or coordinating technology-related projects within a corporate, consulting, or technology environment.

• Strong organizational skills with the ability to manage multiple priorities and deadlines.

• Experience working with cross-functional teams and stakeholders.

• Excellent communication and relationship-building skills.

• Ability to identify risks, track issues, and support project delivery activities.

• Strong problem-solving and critical-thinking skills.

• Proficiency with project management tools such as Microsoft Project, Azure DevOps, Jira, ServiceNow, or similar platforms.

• Experience preparing project documentation, reports, and presentations.

Preferred Qualifications:

• Knowledge of project management methodologies such as Agile, Waterfall, or hybrid delivery approaches.

• PMP, CAPM, Scrum Master, or other project management certifications, or a willingness to obtain certification.

• Experience supporting infrastructure, cloud, network, end-user technology, or enterprise technology projects.

• Experience working within financial services, insurance, or other regulated industries.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, OntarioHybrid

Salary range is expected to be between

$86,100.00 CAD - $136,100.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.