About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers competitive pay commensurate with education and experience.  New hires are typically brought into the organization between $26.00 - $29.00. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service

• 457B Retirement Plan

• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year

• Competitive medical, dental and vision plans effective within 1 month of start date

Location & Schedule

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position you can expect to work up to three days at Denver International Airport. Employees must work within the state of Colorado on their off-site days.

Who We Are & What You’ll Do

Since opening on Feb. 28, 1995, Denver International Airport (DEN) has become one of the world’s busiest airports. In 2025, 82,427,962 passengers passed through DEN, making DEN 4th busiest airport in the U.S. and the world’s 10th busiest airport. DEN is Colorado’s primary economic engine, generating $47.2 billion in annual economic impact for the state. At DEN, we are committed to fostering a diverse, inclusive, and equitable workplace. We celebrate individuality and strive to keep Equity, Diversity, Inclusion & Accessibility (EDIA) at the center of all that we do.

DEN Business Technologies serves as the first point of contact for IT support, providing customer-focused help desk assistance for hardware, software, phones, mobile devices, and other technology. They troubleshoot issues, manage support tickets, maintain technical documentation and equipment inventories, coordinate mobile device services, and work closely with IT teams to resolve customer issues.

As an IT Service Desk Technician II, you will have the opportunity to:

• Provides customer-focused technical support by helping customers over the phone, taking pride in troubleshooting issues, and finding satisfaction in resolving problems that improve the user’s experience.

• Provides help desk support for desktop hardware, software, voice, video, and data systems by assisting customers over the phone, documenting issues, troubleshooting remotely, testing, adjusting, resolving, and processing tickets for resolution or escalation.

• Maintains and modernizes technical procedures, knowledge articles, documentation, operational instructions, and project or work order status to ensure information remains accurate, accessible, and useful for support teams and customers.

• Maintains inventory of voice and data equipment and specialized services for users.

• Manages cellular/mobile device plans, supports the full cell phone lifecycle, and coordinates device upgrades, replacements, activations, and service changes to ensure users have reliable mobile connectivity.

• Acts as a liaison between the customers and the Information Technology teams to effectively communicate problems and practical solutions.

• Maintains an inventory of technology, equipment and services for customers.

• Tests in-house or vendor-developed software and software upgrades for customer requirements and documents errors or discrepancies for correction.

• Performs other related duties as assigned.

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics:

• Strong troubleshooting skills and Service Desk/Help Desk experience.

• Experience with ServiceNow.

• Working knowledge of computer hardware, software, operating systems, and mobile devices.

• Passion for using technology to help others and deliver excellent customer service.

• Strong verbal and written communication skills, including the ability to explain technical concepts to non-technical users.

• Ability to accurately document and manage support tickets.

• Collaborative mindset with the ability to work effectively across teams.

• Positive attitude and commitment to providing exceptional customer experience.

• Ability to identify opportunities to improve processes and services.

• Self-motivated and able to work independently with minimal supervision.

• Adaptable, open to change, and eager to learn new technologies.

• Receptive to feedback, accountable for results, and committed to continuous growth.

Required Minimum Qualifications

• Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.

• Experience Requirement: Four (4) years of Information Technology experience performing user support of desktop, legacy systems and/or Information Technology communications systems.

• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.

Application Deadline

This position is expected to stay open until 7/1. Please submit your application as soon as possible and no later than July 1st at 11:59 PM.

About Everything Else

Job Profile

CI1659 IT Technician II

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Position Salary Range

$25.30 - $37.96

Target Pay

$26.00 - $29.00 hourly

Agency

Denver International Airport

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. 

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.