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City of Syracuse, New York, United States
Onsite
About the Role
The IT Service Desk Support role focuses on providing remote technical support to our 1000+ associates, ensuring timely resolution of IT requests (incidents and service requests). This position works closely with the Field Support team by managing escalations, troubleshooting advanced issues, and maintaining seamless IT operations. While the role is primarily remote, occasional on-site visits may be required to address specific technical needs or assist with hands-on tasks at company locations.
Because of the potential for occasional on-site support, candidates must reside within normal commuting distance of our offices in either Central Ohio, Central New York, or Indianapolis Metro area.
The IT Service Desk Support handles a variety of technical tasks, including software installations, system diagnostics, and resolving connectivity issues, while working collaboratively with the IT team to improve service delivery. This role requires excellent problem-solving skills, a strong customer service focus, and the ability to manage multiple tasks effectively in a fast-paced environment.
What You’ll Be Doing
What We Expect from You
Physical Demands
Work Environment
Other Duties
This job description is not exhaustive and may be subject to change as business needs evolve. The role may require additional duties to ensure efficient and effective support of IT operations.
Join our team as an IT Service Desk Support and play a pivotal role in delivering exceptional remote IT support while occasionally providing hands-on assistance to ensure seamless operations. Apply today to be part of a dynamic and collaborative IT environment!
What We are Offer You
At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters”
Make Someone’s Day
Achieve Possibilities Together
Treat people with dignity
Do the right thing
Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.
About US Urology Partners
U.S. Urology Partners is one of the nation’s largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy.
Salary Range: Please note that the hourly range for this position will vary based on experience level, education and geographical location.
$15.00 - $22.00 / hourU.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.