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Sharonville, Ohio, United States
Onsite
The IT Support Specialist (Tier 1) plays a critical role in supporting Fuze Health’s pharmacy operations and corporate users. This position provides a blend of remote troubleshooting and regular onsite support for pharmacy locations in the region. You’ll assist pharmacists, pharmacy technicians, and corporate employees with day-to-day technology issues, while also supporting hardware deployments, IT projects, and emergency response activities. This is a high-impact, customer-facing role in a fast-paced operational environment where reliability, communication, and follow-through are key.
Key Responsibilities:
Pharmacy Support (Primary Focus)
Provide remote Tier 1 troubleshooting for:
Printer failures (label, thermal, back-tag, shipping)
Desktop work stations
Scanners, webcams, and pharmacy peripherals
Other various in pharmacy technology
Perform onsite pharmacy visits regularly for:
Hardware replacements
Printer setup and swaps
New fill/pack station installations
IT project support (network refreshes, sensor installs, workstation upgrades)
Emergencies impacting pharmacy operations or throughput
Coordinate with Network, Systems, and Facilities teams during onsite work.
Provide Tier 1 support for:
Google Workspace (Gmail, Drive, Meet, Groups)
Okta SSO, MFA, and FastPass
Slack
Telephony Systems
macOS and Windows laptop issues
Assist with new hire onboarding tasks (device setup, account creation).
Support offboarding processes and device collection.
Work tickets within the Jira Service Management queue.
Maintain exceptional communication and customer service.
Document troubleshooting steps and create simple user guides when needed.
Participate in occasional after-hours maintenance or emergency support.
Collaborate closely with pharmacy leadership and IT peers across Fuze Health.
3+ years of IT Helpdesk or Desktop Support experience.
Strong customer service, communication, and problem-solving skills.
Experience supporting distributed operational environments (retail, healthcare, pharmacy, etc.).
Proficiency in:
Google Workspace
Okta (SSO, MFA)
Slack
macOS / Windows
Printers and peripheral hardware
Ability to travel regularly between nearby pharmacy sites.
Experience with Kandji, Jamf, or Intune.
Familiarity with Meraki networking and basic LAN/WiFi troubleshooting.
Jira Service Management experience.
Experience in healthcare, pharmacy, or high-volume operational settings.
Hybrid: Expected onsite presence multiple times per week in Sharonville, Ohio, due to pharmacy support needs.
Regional travel required between nearby pharmacy locations.
Occasional after-hours or weekend work during emergencies, install nights, or maintenance windows.
Physical requirements for this role include the ability to work at a computer terminal with monitor, keyboard and mouse for extended periods of time, periodically move away from the computer terminal for in-person meetings, stoop, bend, and reach for equipment and supplies, make frequent repetitive motions required to operate a computer that include the wrists, hands and fingers, and lift, carry, push, pull, and move objects up to 50 pounds. The role also requires the ability to effectively communicate through verbal interactions, discern auditory information, and visually perceive details to perform essential job functions.
Consistent with the Americans with Disabilities Act (ADA) and similar applicable state laws, it is Fuze Health’s policy to provide reasonable accommodation to enable qualified individuals with disabilities to perform essential job functions, unless such accommodation would cause an undue hardship.
Salary and Benefits
Salary Range: $59,200-$74,000
Commission Eligible: No
Travel: Yes - Required up to 25% of the time
Location Requirement: FuzeRx (Truepill / Fuze Care Services) is limited to individuals residing in the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington (WA), Wisconsin
#LI-Hybrid
Equal Opportunity Employer
Fuze Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected basis. If you have a disability and require reasonable accommodation during any portion of the application or hiring process, please contact us at talent@fuzehealth.com.
Fuze Health considers qualified applicants with arrest or conviction records for employment and conducts background checks consistent with applicable law, including the California, Los Angeles County, San Francisco, Philadelphia, and New York City Fair Chance laws. We are an E-Verify participating company.
Use of Automated Decision Tools
Fuze Health recruiters and hiring managers may use automated decision tools to help identify candidates who match the stated job requirements, and to what extent. These tools are designed to help ensure fairness in all aspects of the hiring process by providing recruiters and hiring managers with data-backed insights based on information provided in your resume, including work experience, education, and other skills. Fuze Health does not use automated decision tools to make hiring decisions; hiring decisions always involve human review and input. If you have any questions or would like to request an alternative process, please contact us at talent@fuzehealth.com.
Privacy Notice
To learn about Fuze Health’s privacy practices, including compliance with applicable privacy laws, please read our Privacy Notice for Job Applicants.
