IT Support Specialist (Secret Cleared)

Responsibilities:

Provide Tier 1 and Tier 2 technical support for desktops, laptops, and peripheral devices
Install, configure, and maintain PC operating systems, including legacy environments (DOS) and current Windows platforms
Diagnose and resolve hardware, software, and system issues in a timely manner
Support basic networking functions, including IP configuration, connectivity troubleshooting, and network device support
Configure and troubleshoot email systems using standard protocols (SMTP, IMAP, POP3)
Set up and manage user accounts, permissions, and access controls (Active Directory or similar)
Maintain and deploy system images, patches, and updates
Document technical issues, solutions, and procedures in a ticketing system
Assist with system backups, data recovery, and endpoint security measures
Collaborate with senior IT staff and vendors to resolve escalated issues
Provide end-user training and guidance on IT systems and best practices