IT Technician I

IT Technician I

Join a Company that Empowers you to Build your Future
The IT Technician I provides basic technical support for Lennar Associates. This role involves resolving hardware and software issues, managing data systems, and supporting internal client relationships. The Onsite IT Technician I will handle routine technical problems and ensure timely and effective service.

• A career with purpose.

• A career built on making dreams come true.

• A career built on building zero defect homes, cost management, and adherence to schedules.

Your Responsibilities on the Team 

• Provide hardware, software, and end-user support.

• Support others by working on a variety of data management tasks.

• Help manage internal client relationships by carrying out standard requests.

• Follow best practice support documentation in resolving outstanding tickets.

• Provide basic incident resolution and escalation.

• Troubleshoot and resolve computer workstation issues.

• Enact manufacturer's warranties for equipment repair.

• Maintain and update Service Now tickets daily with accurate, scientific, and reproducible details.

• Help different divisions prepare and coordinate project plans for the installation of technology equipment.

• Resolve printer and copier issues across the division.

• Arrange and coordinate technical support for meetings and events, including video conferencing and traditional audio/visual needs.

• Maintain, upgrade, install, replace hardware, and software as required.

• Report instances of server downtime and LAN/WAN connectivity issues immediately.

• Perform basic troubleshooting on LAN/WAN connectivity under guidance.

• Provide weekly status reports summarizing activities and outstanding issues.

• Monitor and assist with coordinating third-party support contractors.

• Perform other duties as assigned by the Onsite IT Manager.

Requirements

• Basic understanding of technology standards.

• Ability to perform routine work assignments.

• Proficient in basic troubleshooting of IT issues.

• Good communication and teamwork skills.

• Ability to recognize and escalate issues appropriately.

• High school diploma required or GED; relevant IT certifications (CompTIA A+ or equivalent) preferred.

• Minimum 1-3 years of relevant experience.

• Physical ability to perform the job’s requirements, including frequent walking, standing, climbing stairs, and lifting up to 50 lbs.

• Local commute within a 2-hour radius of the division office and occasional travel (up to 25%) to remote offices within the United States.