IT Technology Associate

Key responsibilities include:  

• Liaise with client engagement teams to deliver automation and data & analytics services.  

• Provide 2nd/3rd level support for the department’s standard applications. Manage service level agreements for the core service  

• Help in identifying the appropriate technology solutions and designing, developing and implementing those solutions.  

• Support the line of service technology and transformation teams dedicated market offerings as appropriate.  

• Be involved in technical discussions and projects supporting management.  

• Design, develop and implement innovative solutions using agile software development methodologies.  

• Ensure quality process and solution design documents are produced.  

• Adhere to software development lifecycle on Azure DevOps.  

Scope/Overall Summary of Role & Responsibilities  

• Work with client teams to deliver and manage to deliver and manage IT/process projects/automation projects.  

• Support engagement teams' use of technologies to improve efficiencies.  

• Liaise with management to help PwC’s central IT teams to deliver value added services and support.  

• Support and report directly to management.  

• Proposing, defining and documenting reusable solutions and fixes.  

• Supporting and testing new/upgrades software.  

• Creating statistics on usage of various applications.  

• Documenting technical and risk documentation. Document procedures for incident resolution.  

Education/Professional Qualifications  

Candidates to have a third level qualification (Hons) in an IT related discipline 

Skills: 

• Excellent troubleshooting abilities.  

• Excellent customer management and interpersonal skills.  

• Time Management skills.  

• Ability to adapt to change.  

• Strong communication skills with the ability to communicate effectively with management and to a non-technical audience  

• Demonstrates a commitment to quality and integrity  

Experience and technical skills required:  

• Strong understanding of coding concepts as well as demonstratable experience with at least one scripting language (Python, JavaScript).  

• Understanding/experience with designing and implementing.  

• Good understanding and experience of automation.  

• Experience with Microsoft Power Platform is a plus.  

• Data analysis skills.  

• Basic security understanding with regards to access control management and data management.  

• Strong written and verbal communication skills.  

• Knowledge of data visualisation software such as Power BI, Tableau or Qlik.