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Austin, Texas, United States
Onsite
Job Posting Title:
IT Training Manager----
Hiring Department:
Dell Medical School----
Position Open To:
All Applicants----
Weekly Scheduled Hours:
40----
FLSA Status:
Exempt from FLSA----
Earliest Start Date:
Immediately----
Position Duration:
Expected to Continue----
Location:
AUSTIN, TX----
Job Details:
The IT Training Manager leads the development and delivery of enterprise training programs supporting Epic clinical and business applications and associated digital technologies. This role partners with clinical, operational, and technical stakeholders to drive user adoption, workflow optimization, training strategy, and organizational readiness across the healthcare enterprise.
This position is not eligible for employer-sponsored work authorization. Applicants requiring current or future visa sponsorship are not eligible for employment in this position.
The IT Training Manager leads the design, implementation, and continuous improvement of comprehensive training programs supporting Epic applications and associated digital technologies. This role oversees training strategy, user readiness, curriculum development, workflow optimization, and staff development while partnering with clinical informatics, application analysts, operational leaders, and project teams to ensure successful technology adoption across the organization.
Develops and Maintains Training Programs
Design education programs tailored to clinical and non-clinical audiences
Create training materials including manuals, e-learning modules, job aids, and quick reference guides
Align training content with clinical workflows and application functionality
Update training materials based on system enhancements, workflow changes, and user feedback
Ensure training supports organizational standardization and optimization initiatives
Manage project training requirements and scheduling of training resources
Verify project training tasks are completed within established project timelines
Delivers Training and Onboarding
Facilitate classroom, virtual, and hands-on training sessions
Provide onboarding training for new hires across departments and roles
Deliver individual and group training for new clinics, departments, and operational initiatives
Deliver education supporting software updates and new Epic functionality
Provide at-the-elbow support for providers, clinical staff, and non-clinical users
Provide leadership in resolving training issues and operational challenges
Assigns Applications and Supports User Proficiency
Determine appropriate application assignments based on user roles and workflow requirements
Develop and maintain advanced knowledge of supported Epic applications
Guide users through role-specific workflows and operational procedures
Monitor user proficiency and application adoption
Manage training requests, access questions, and user support needs
Work closely with department managers to identify and document training requirements
Coordinates Training Logistics
Schedule training sessions and manage training environments
Coordinate logistics for educational events across multiple locations
Track attendance, training completion, and competency records
Ensure availability of required equipment, systems, and training resources
Maintain training documentation and related administrative records
Analyzes Training and Workflow Effectiveness
Review organizational activities and operational data to support planning and process improvement
Assess curriculum effectiveness and recommend quality improvements
Provide feedback supporting optimization of training environments and workflows
Maintain an understanding of organizational policies, ambulatory operations, and business workflows
Align education with Epic application functionality and organizational processes
Consults and Collaborates with Stakeholders
Collaborate with Applications & Informatics teams, project managers, department leaders, and super users
Ensure training content is standardized and aligned with organizational initiatives
Lead optimization of operational workflows through on-site review and departmental support
Promote efficient workflows that improve operational effectiveness, customer satisfaction, and quality outcomes
Support strategic organizational goals through targeted training and workflow enhancements
Manages Direct Reports
Provide full-cycle supervision for assigned training staff
Conduct recruitment, onboarding, orientation, coaching, performance management, and employee development activities
Establish performance expectations, monitor progress, and provide ongoing feedback and mentoring
Complete performance evaluations and development plans in accordance with organizational policies
Approve timecards, schedules, paid time off, and other routine personnel actions
Address employee relations and performance concerns in partnership with Human Resources
Promote employee engagement, accountability, and professional growth
Marginal or Periodic Functions
Participate in go-live support and floor training during system implementations
Assist with testing and rollout of new application functionality
Support training activities for vendors and external partners
Participate in change management and communication initiatives
Participate in professional development and credentialing activities
Adhere to internal controls and reporting structure
Perform related duties as assigned
Knowledge, Skills, and Abilities
Technical Learning
Quickly learn new Epic applications, healthcare technologies, and operational workflows
Maintain current knowledge of Epic functionality and organizational technologies
Apply technical knowledge to solve training and adoption challenges
Share knowledge and best practices across the organization
Presentation Skills
Deliver engaging classroom, virtual, and hands-on training sessions
Present complex concepts in a clear and understandable manner
Adapt presentation style to meet audience needs
Maintain learner engagement across multiple learning environments
Interpersonal Savvy
Build productive relationships with clinical staff, operational leaders, and stakeholders
Navigate sensitive feedback professionally
Collaborate effectively across departments
Foster positive working relationships throughout the organization
Problem Solving
Diagnose workflow gaps and identify training opportunities
Troubleshoot application issues encountered during training
Apply analytical thinking to improve educational effectiveness
Use feedback to continuously improve curriculum and learning experiences
Customer Focus
Prioritize the needs of clinical, operational, and business departments
Design education that supports organizational workflows and technology adoption
Respond promptly to training requests
Follow up to ensure user success and satisfaction
Drive for Results
Achieve organizational training, onboarding, and competency goals
Monitor completion rates and educational effectiveness
Meet curriculum development and project deadlines
Support organizational performance through effective education, leadership, and workflow optimization
Bachelor’s degree in Business, Education, Health Informatics, Finance, or a related field
Minimum of five years of experience in training, scheduling, revenue cycle operations, healthcare information technology, or a related healthcare environment
Minimum of one year of experience supervising or managing staff
Knowledge of healthcare workflows and information system applications supporting multi-specialty clinic operations, ambulatory surgery centers, research, and higher education
Experience developing and delivering instructor-led, virtual, and hands-on training programs
Experience managing training projects, schedules, and organizational learning initiatives
Strong leadership, presentation, facilitation, and communication skills
Prior experience in patient registration, revenue cycle, scheduling, and/or medical billing
Ability to develop training materials, job aids, and instructional documentation
Ability to manage multiple priorities while leading cross-functional initiatives
Relevant education and experience may be substituted as appropriate.
Master’s degree in Health Informatics, Instructional Design, Finance, Education, or a related field
Minimum of three years of experience supporting Epic Revenue Cycle, Cadence, Prelude, Professional Billing, or related application training
Experience with Epic applications
Prior experience in patient registration, revenue cycle, scheduling, and/or medical billing
Cross-credentialed in multiple Epic modules
Experience leading healthcare technology implementations, workflow optimization, and organizational change initiatives
Licenses/Registrations/Certifications
Required
Epic Certification in at least one module such as Professional Billing, Cadence, Prelude, with the willingness to obtain additional Epic certifications
Preferred
Instructional Design Certification
Adult Learning Certification
Open
Standard office environment and equipment
Repetitive use of a keyboard and computer
May provide on-site support in clinics, ambulatory practices, and other healthcare environments
May participate in go-lives, system implementations, training events, and occasional after-hours support activities
May be exposed to communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications, and disoriented or combative patients
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section, where you may upload multiple files. Before submitting your online job application, ensure that all Required Materials have been uploaded. Once your application has been submitted, you cannot make changes.
Important for Current University employees and contingent workers: As a current university employee or contingent worker, you must apply within Workday by searching Find UT Jobs. Log in to Workday, navigate to your Worker Profile, click the Career link in the left-hand navigation menu, and update your Professional Profile before applying. This information will be pulled into your application. The application is one page, and you will be prompted to upload your resume. In addition, you must respond to the application questions to upload any additional Required Materials noted above.
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Employment Eligibility:
Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.----
Retirement Plan Eligibility:
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.----
Background Checks:
A criminal history background check will be required for finalist(s) under consideration for this position.
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Equal Opportunity Employer:
The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
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Pay Transparency:
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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Employment Eligibility Verification:
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
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E-Verify:
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
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Compliance:
Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.
The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.