Junior Business Analyst - Treasury Systems & Transformation

Treasury Operations is responsible for safeguarding the cash assets of the Company through a robust control environment and excellence in operational execution on a global basis. The Treasury Systems & Transformation team supports global Treasury Operations by implementing and enhancing treasury systems, improving processes, and supporting integration with banks and internal platforms.

The Junior Business Systems Analyst will support Treasury technology initiatives with a strong focus on systems, automation, and emerging AI capabilities. This role is ideal for an early-career professional with a blend of analytical thinking, technical curiosity, and problem-solving mindset, eager to work at the intersection of Treasury operations and technology innovation.

You will work closely with senior Business Analysts, Technology teams, and Treasury stakeholders to drive improvements across Treasury applications, integrations, and automated workflows, while building foundational expertise in enterprise financial systems.

Position Responsibilities

Treasury Systems & Technical Analysis

• Support analysis and enhancement of Treasury Applications, ERP integrations, and bank connectivity platforms
• Develop foundational understanding of payment processing, cash management, liquidity, and settlement systems
• Assist in identifying system inefficiencies and opportunities for automation and optimization
• Document system workflows, integration points, and technical dependencies

Automation, AI & Innovation

• Identify opportunities to leverage Power Automate, Power Platform, or low-code tools to streamline Treasury processes
• Assist in building automation workflows, prototypes, or AI-assisted solutions (e.g., copilots, rule-based automations, intelligent triggers)
• Support data-driven insights and exploration of AI use cases in Treasury (forecasting, anomaly detection, reconciliation, etc.)
• Demonstrate curiosity and initiative in applying emerging technologies to solve business problems

Data Analysis & Problem Solving

• Perform data analysis, validation, and reconciliation across systems and files
• Assist in defining data mapping, transformation logic, and file/interface requirements
• Apply critical thinking to identify root causes, trends, and innovative solutions
• Contribute to improving data quality, controls, and transparency

Testing & Implementation

• Create and execute test cases, test scripts, and test scenarios
• Support Functional Testing, System Integration Testing (SIT) and User Acceptance Testing (UAT)
• Track defects, retest fixes, and ensure solution quality prior to deployment

Business & Requirement Analysis

• Gather and document business and system requirements, including user stories, process flows, and functional specs
• Collaborate in workshops with stakeholders to translate business needs into technical solutions
• Support creation of current-state vs. future-state process models, with focus on efficiency and scalability

Collaboration & Stakeholder Engagement

• Work with cross-functional teams including Treasury, Finance, IT, and external vendors/banks
• Build strong working relationships with a service-oriented mindset
• Contribute ideas proactively and challenge assumptions through thoughtful, out-of-the-box thinking

Documentation & Knowledge Sharing

• Maintain clear and structured technical and business documentation
• Develop user guides, job aids, and training materials
• Support post-implementation activities including hyper-care and issue resolution

Required Qualifications

• Post-secondary education in Business, Finance, Information Technology, or related discipline
• 0–3 years of experience (including co-op/internships) in Business Analysis, Technology, Treasury, or Financial Systems
• Exposure to Treasury concepts, banking operations, or financial systems is an asset
• Basic understanding of system integrations, APIs, or data flows preferred

Skills & Competencies

Technical & Digital Skills

• Exposure to Treasury systems, ERP platforms, or financial applications
• Hands-on or coursework experience with:
  • Power Platform (Power Automate, Power Apps)
  • Data tools (Excel, SQL, or similar)
  • Low-code or scripting tools (Python, Alteryx, etc.)
• Interest or exposure to AI/automation use cases in business environments
• Understanding of APIs, file-based integrations, or system interfaces

Core Competencies

• Strong critical thinking and analytical problem-solving skills
• Attention to detail with ability to validate data and processes thoroughly
• Ability to think creatively and challenge conventional approaches
• Strong written and verbal communication skills
• Ability to learn quickly, adapt, and work in a fast-paced environment
• Highly organized with ability to manage multiple priorities

Nice-to-Have

• Exposure to process mapping tools (Visio, BPM tools)
• Familiarity with Agile delivery approaches
• Business Analysis certification or coursework
• Experience with automation or AI-based academic/projects/work examples

What Success Looks Like in This Role

• Demonstrates growing expertise in Treasury systems and integrations
• Proactively identifies and implements automation and improvement opportunities
• Applies structured yet innovative thinking to solve complex problems
• Builds strong collaboration across business and technology teams
• Contributes to modernizing Treasury processes using digital tools and AI

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, OntarioHybrid

Salary range is expected to be between

$62,850.00 CAD - $104,750.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.