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Unleash your potential with us, and join us as we create joy and excitement in our global community to empower people to express themselves freely through fashion.
Job Overview:
We are looking for a motivated and detail-oriented IT Business Analyst in ECommerce to join our dynamic team. The ideal candidate will play a pivotal role in supporting ECommerce projects by gathering and analyzing requirements, collaborating with technical teams, and ensuring the successful implementation of e-commerce solutions. You will also provide application support, ensure system stability, and contribute to UI/UX enhancements for our ECommerce platforms. This position requires strong analytical skills, excellent communication abilities, and a proactive approach to managing tasks and responsibilities.
Job Responsibilities:
1. ECommerce Projects and Change Requests
- Actively participate in ECommerce related change requests and projects
- Assist in gathering and analyzing end-user requirements to ensure alignment with business needs
- Work with project stakeholders to perform system analysis, design, troubleshooting, and testing
- Manage and track the overall development work and schedule
- Monitor change request/project status and prepare project status report for the IT project team lead
2. Application Support and Maintenance
- Provide application support in post-implementation and maintenance support for existing systems
- Provide application support after implementation to ensure system stability and resolve user issues
- Assist in the maintenance and support of existing ECommerce systems and their integration with customer engagement and marketing messaging systems, and data platforms
3. UI/UX
- Responsible for the design of the appearance and performance of pages on Ecommerce websites, including UX and UI, functionalities, maintenance, housekeeping, and developments
- Work directly with designers and project managers for the implementation of designs
- Work with backend developers for integration between frontend and backend systems
- Write reusable and efficient code
- Assist/support in the development and maintenance of marketing content
- Ensure websites are cross-browser compatible
- Provide input on design and technical issues
- Assist with various duties related to the project and tasks assigned by supervisor
Requirements:
- Diploma or Degree in Computer Science, IT, or equivalent
- Minimum 2 years of relevant working experience
- Knowledge of ECommerce application development is preferred
- Strong analytical skills with the ability to gather, analyze, and interpret requirements
- Ability to work independently and collaboratively in a team environment
- Experience in CMS systems like ContentStack, Salesforce CMS, Salesforce Commerce Cloud, etc
- Experience in HTML5, CSS3, JavaScript, jQuery, JSON, AJAX, XML, and cross-browser techniques
- Experience in Adobe Photoshop, Dreamweaver, or other prototyping tools
- Familiar with working with APIs in application development
- Familiar with Agile and Scrum methodologies
- Deep understanding and experience with web and internet standards
- Working knowledge of image optimization and SEO is advantageous
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