At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed to make an impact in eye care around the world. We foster an inclusive culture that recognizes your contributions and provides opportunities to grow your career. Together, we make a difference in the lives of our patients and customers.
This position is part of Alcon’s Sales and Commercial Support organization, focused on expanding access to our products across sales channels and strengthening our partnerships with eye care professionals and customers.
As Key Account Manager, Vision Care, you will be responsible for managing and developing key accounts, building strong and sustainable customer relationships, and delivering agreed sales and business objectives. You will work closely with key customer stakeholders to understand their business needs, identify growth opportunities, and develop solutions that create value for both our customers and Alcon.
Key Responsibilities
- Manage and develop assigned key accounts, building strong, long-term relationships with key customer stakeholders.
- Develop a deep understanding of customers’ businesses, priorities, and challenges to identify opportunities for mutual and sustainable growth.
- Develop and execute account strategies and tactical plans based on customer potential, business priorities, and market opportunities.
- Deliver agreed sales targets and business objectives, monitoring account performance and identifying opportunities and risks.
- Lead commercial negotiations and contract discussions, ensuring alignment with Alcon’s business objectives and internal policies.
- Monitor market dynamics, customer trends, and competitive activity relevant to assigned accounts.
- Collaborate cross-functionally with Marketing, Finance, Medical, Sales Operations, and other relevant teams to deliver account plans and customer initiatives.
- Lead customer initiatives and commercial projects, ensuring effective execution and measurable business results.
- Plan and execute customer events and programs, independently or in partnership with relevant internal functions, in line with agreed business plans.
- Contribute to stakeholder mapping, segmentation, and profiling, ensuring accurate and timely information is maintained in Alcon’s CRM systems.
- Provide regular visibility on account performance, business opportunities, risks, and progress against agreed plans.
Requirements & Experience
- Bachelor’s degree in Business Administration, Marketing, Economics, Life Sciences, or a related field.
- 5+ years of relevant commercial experience, ideally within Key Account Management, Sales, or Business Development.
- Proven experience managing key or strategic accounts, with a track record of delivering commercial results.
- Strong experience in commercial negotiations, contract management, and strategic account planning.
- Strong commercial, analytical, and strategic capabilities, with the ability to interpret sales performance, forecasts, customer data, and business opportunities.
- Strong project management and execution skills, with the ability to manage complex initiatives and drive results.
- Excellent communication, influencing, and stakeholder management skills, with the ability to build effective relationships both internally and externally.
- Demonstrated ability to work effectively across functions and within a matrix organization.
- Strong organizational skills, with the ability to manage multiple accounts, priorities, and initiatives simultaneously.
- Fluency in Spanish and English, both written and spoken.
- Availability to travel as required to support customer and business needs.
What We Offer
- At Alcon, you will have the opportunity to work in an international and collaborative environment, contributing to a business focused on innovation and improving eye care.
- You will be part of a team where customer partnership, commercial excellence, collaboration, and accountability are critical to our success, with opportunities to develop your career and make a meaningful impact.
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