Lagoon Rental Staff

Belize Island Holdings, Ltd. is a subsidiary of Norwegian Cruise Line Holdings, Ltd. Harvest Caye in Southern Belize is the Caribbean’s premier island destination. Guests can immerse themselves in natural beauty and culture on a 75-acre oasis featuring an expansive pool with a swim-up bar, salt-water lagoon for water sports, exclusive 7-acre beach and exciting shore excursions ranging from zip lining across the island to jet skiing in the Caribbean sea; also, other activities including parasailing to view the beautiful island from approximately 200 feet above, and snorkeling the world’s second largest barrier reef. The island is home to an incredible Nature Center, focused on wildlife conservation for the country of Belize, as well as providing guests with an activity to immerse themselves in nature and to learn about native species in the area. Whether you are trying to relax on a villa by the water, or zip line 90 feet up throughout the island, opportunity for fun and enjoyment is available everywhere you look. Belize Island Holdings, Ltd. is a subsidiary of Norwegian Cruise Line Holdings, Ltd. Harvest Caye in Southern Belize is the Caribbean’s premier island destination. Guests can immerse themselves in natural beauty and culture on a 75-acre oasis featuring an expansive pool with a swim-up bar, salt-water lagoon for water sports, exclusive 7-acre beach and exciting shore excursions ranging from zip lining across the island to jet skiing in the Caribbean sea; also, other activities including parasailing to view the beautiful island from approximately 200 feet above, and snorkeling the world’s second largest barrier reef. The island is home to an incredible Nature Center, focused on wildlife conservation for the country of Belize, as well as providing guests with an activity to immerse themselves in nature and to learn about native species in the area. Whether you are trying to relax on a villa by the water, or zip line 90 feet up throughout the island, opportunity for fun and enjoyment is available everywhere you look.

POSITION SUMMARY

Responsible for maintaining Manatee Lagoon (ML) and Nature Trail (NT) safety on Harvest Caye (HC) or all guests. Also responsible for promoting and selling the various Island activities to guests; coordinating tour dispatches and assisting in various clerical duties when required.

In order to provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.

DIMENSIONS

• Must be able to provide quality customer service to cruise guests during ship operation days. Ships calling on the island may have up to 4000 cruise guests.

• Work in a team environment encompassing 16 other Lagoon Rental team members.

NATURE AND SCOPE

The position will report directly to the Lagoon Rental Supervisor. The incumbent ensures that the assigned administrative duties are completed in a timely manner. Position requires ability to adjust to changing supervisor directions at a moments’ notice, depending upon the needs of the supervisor or other management.

Regularly works under outdoor weather conditions and is routinely exposed to the sun, and extreme heat or cold.

Works on uneven and/or slippery or sandy surfaces.

Work in open water conditions.

The incumbent must be able to work in a multi-cultural environment; also, must be able to adjust to changes in assignments, work areas and schedules.

Job Description

ESSENTIAL FUNCTIONS

• The primary function during ship operation days will be to maintain ML and

NT safety

• Recognize and respond appropriately and calmly to emergencies.

• Have knowledge of proper use of communication systems such as VHF radios,

whistles and flags.

• Provide excellent customer service to all guests by greeting, answering

questions and providing information concerning excursions and activities on

the island.

• Repair and maintain Rental equipment such as but not limited to Kayaks,

paddleboards, electric boats, wave runner dock, paddle boards, pedal boards

etc..

• Participate in the daily upkeep of the island and grounds.

• Conduct inventories of all island rental items on a regular basis.

• Follow proper procedures for cleaning and disinfecting rental equipment.

• Participate in regular trainings/drills.

• Enforce all aquatic/island company policies

• Communicate clearly and directly with employees and guests.

• Assist in securing island equipment during inclement weather.

• Represent the image of the company and perform all activities in an

enthusiastic and professional manner.

• Perform other related duties as assigned or as directed. The omission of

specific duties does not preclude the supervisor from assigning duties that are

logically related to the position.

• Must be familiar with the Safety and Environmental Protection Policy and the

SOP’s, and carry out the policies and procedures appropriate for his/her

position.

• Recognize and respond appropriately in emergencies.

QUALIFICATIONS, EDUCATION AND ATTRIBUTES

QUALIFICATIONS

2 years in resort hospitality experience or similar.

Able to swim and respond in in-water emergencies

First Aid & CPR certification.

Intermediate-level skills using Microsoft Word and Excel

Intermediate to advance verbal and written level of English is required.

EDUCATION

• High School diploma or equivalent is required.

• Basic First Aid/CPR (Minimum PADI Emergency First Responder, American

Red Cross or equivalent)

ATTRIBUTE

• Proactive, team player, problem solving, Sales ability

• Passionate about hospitality and customer service driven

• Must have a professional appearance and good hygiene

• Respect for all co-workers and guests

• Pride in your work by creating positive energy, excitement and fun

• Able to work 7 days a week

• DemonsStrate positive behaviors; smiling, being polite and courteous

• Able to develop a camaraderie with team members

PHYSICAL REQUIREMENTS

• While performing the essential functions of this job, all team members are

required to stand; walk short distances; use hands to touch, handle or feel;

reach with hands and arms; talk or hear. Positions may require repetitive

motion of bending, climbing, going up and down stairs and lifting more than

25 pounds.

• Work within different temperature changes—indoors to outdors.

• Able to complete First Responder course.

Able to swim

• This is a minimal description of duties. Other work requirements may be

necessary and assigned as business or maritime law dictates.

EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Contact BIHL: Telephone # (501) 521-2500

Malacate Area, Independence Village

Belize C.A.