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Columbia, Maryland, United States
Onsite
Why This Role Matters
As the first point of contact for our potential and current clients, you play a critical role in shaping the client experience. You’ll ensure consultations are scheduled efficiently, communications are handled with care, and attorney calendars run smoothly helping clients feel supported from their very first interaction. This role also contributes directly to new client conversion and retention with bonus opportunities tied to performance.
What You’ll Do
• Serve as the primary point of contact for incoming client inquiries
• Schedule, confirm, and reschedule consultations
• Manage attorney calendars to maximize efficiency
• Conduct timely follow-up with prospective clients
• Deliver a professional, empathetic intake experience
• Enter and maintain accurate client data in our Case Management System
• Monitor and respond to calls, emails, and voicemails promptly
• Maintain an organized office and reception space
• Coordinate couriers, process servers, and marketing materials
• Process deposits, invoices, and check requests
• Handle sensitive client information with discretion and care
What We’re Looking For
We’re looking for someone who brings a blend of professionalism, reliability, and a commitment to quality client service. Ideal candidates will possess:
• High school diploma or GED
• Experience in a law office, medical office, or professional setting preferred
• Strong communication and client service skills
• Highly organized with strong attention to detail
• Ability to multitask and manage competing priorities
• Proficiency in Microsoft Office (Word, Outlook, Excel)
• Professional presence and dependable attendance (on-site, M–F, 8–5)
• Proactive, solutions-oriented mindset
Acknowledgement:
The above statements describe the job’s essential responsibilities and requirements. They are not an exhaustive list of the duties that may be assigned to job incumbents.