IN0534 Fishers, OH0523 Independence Bus Office, OH0713 NW Bancshares HQ, PA0258 Bellevue, PA0445 Williamsport, PA0738 Processing Center
Job Description
The Enterprise Systems Engineer (ESE) works to analyze, plan, implement, maintain, troubleshoot, and enhance large complex systems. The ESE has technical ownership over, and establishes standards for, core infrastructure technologies including Active Directory, DNS, DHCP, load balancing, clustering, SAN storage, hypervisors, physical and virtual servers, cloud platforms, telecommunication systems, and contact center platforms.
Essential Functions
- Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
- Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
- Work as part of a team
- Work with on-site equipment
- Perform analytical, technical, and administrative work in the planning, design, installation, documentation, and administration of infrastructure solutions
- Lead the day-to-day operational support for core server and tier 3 application infrastructures
- Design, build, patch, tests (check for compatibility issues, conducts QA) and deploy systems and platforms meeting customers’ needs and specifications
- Coordinate testing and application of ongoing software patches or upgrades
- Lead in planning and implementing changes to infrastructure with the goal of enhancing performance, resiliency, and efficiency
- Create and maintain documentation (diagrams, procedures, etc) for enterprise server topologies and system or application configurations
- Lead the configuration and maintenance of core Enterprise Applications, including but not limited to lending systems, teller systems, enterprise content management, communication and contact center platforms, etc
- Perform complex software and operating system upgrades, storage and server implementations, data migration and disaster recovery operations
- Configure security settings or access permissions for groups and individuals
- Provide technical support to other technicians, engineers, administrators or users by troubleshooting complex problems related to server or platform functionality and performance
- Propose modifications to Knowledge Management System processes and procedures, which will be leveraged by the Support Services team members as they troubleshoot issues on a daily basis
- Keep management informed of critical customer facing issues and ETA’s to resolution
- Assist in budget preparation, cost analysis, and long-range planning including proactively assessing needs and providing recommendations
- Work with and manages vendors performing activities on behalf of Information Systems
- Adhere to infrastructure and applications security procedures
- Work periodic nights and weekends.
Qualifications
- Technical Degree Infrastructure Engineering or related field preferred Or
- Associate's Degree Infrastructure Engineering or related field preferred Or
- COMPTIA Certification Upon Hire preferred
- Microsoft Certification Upon Hire preferred
- Avaya Certification Upon Hire preferred
- ITIL Fundamentals Upon Hire preferred
- 6 - 8 years Infrastructure Engineering related role preferred
- Knowledge of Windows Server and Desktop Operating Systems on physical and virtual servers, Linux is a plus, Working
- Knowledge of network protocols across LAN/WAN/VPN, Working
- Server engineer should have knowledge of many core server infrastructure technologies including Active Directory objects, domains, sites and services, LDAP, DNS, DHCP, Kerberos, Group Policy, DFS, File Shares, IIS, Hyper-V, cloud technologies (Azure, Office 365, AWS), SAN storage, load balancing, clustering, and messaging platforms such as Exchange, Lync, Skype, and Teams, Working
- Telecom engineer should have working knowledge of many components within the Avaya telecommunication systems and contact center platforms including Workforce Optimization, Elite Multichannel, IVR/voice banking etc, Working
- Ability and initiative to learn and research new concepts, ideas, and technologies quickly, Extensive
- Ability to train and teach others, Extensive
- Ability to facilitate meetings and follow up with resulting action items, Extensive
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
