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Melbourne, Victoria, Australia
Hybrid
At VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow.
VicRoads empowers our people to learn and grow– focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community moving.
VicRoads is progressing too. In August 2022, we started on a new chapter when the Victorian State Government partnered with Aware Super, Australian Retirement Trust, and Macquarie Asset Management to operate registration and licensing services on its behalf.
We work collaboratively with the Victorian State Government to ensure we fulfill regulatory requirements, deliver State projects and safeguard customer data. The Victorian State Government retains sole responsibility for road access, infrastructure and safety.
Annual Salary Range: Commensurate with Experience
Employment Type: Ongoing - Full-Time
Usual Work Location: QV 180 Lonsdale Street CBD/ Work from home
Are you passionate about creating products and experiences that not only meet user needs but also captivate their hearts and minds? Are you excited about the challenge of balancing customer desirability with business viability, technology feasibility and broader business strategy to deliver exceptional experiences? If so, we have an incredible opportunity for you!
We are seeking a talented and driven individual to join our dynamic Technology Operations team. As a team member, you will play a pivotal role in working with our business and helping to support and provide engineering services to the digital platform. You will work alongside a group of passionate professionals who are dedicated to delivering innovative solutions that exceed customer expectations.
Your team is part of the Technology division, a team that are truly collaborative and passionate, and work closely together to deliver outcomes that positively transform the way our customers use our services.
About the Opportunity
As a Lead EUC Engineer at VicRoads, you will be responsible for engineering, managing, and optimising our end-user computing (EUC) environment to deliver secure, seamless, and modern technology experiences for employees. This role spans modern device management, application packaging, patching, security uplift, and continuous improvement initiatives that enhance productivity and reliability.
You’ll lead technical operations across EUC and AV environments, ensuring consistency and performance through lifecycle management, automation, and modern management practices. Working closely with Cybersecurity and Risk teams, you’ll strengthen compliance and security posture while acting as the technical escalation point for complex issues.
Beyond operations, you’ll represent EUC in enterprise projects, collaborate with stakeholders and vendors, and drive innovation through process optimisation and emerging technologies. As a leader, you’ll guide and develop team members, fostering a culture of collaboration, accountability, and continuous improvement.
About you
You're a seasoned EUC Engineer with deep technical expertise and a passion for delivering secure, seamless, and modern technology experiences. You thrive in environments that value innovation, automation, and continuous improvement, and you bring strong leadership skills to guide and uplift technical teams. You also hold a valid driver licence and are willing to travel to Wendouree and occasionally Customer Service Centres.
You’ll thrive in this role if you:
Have 5+ years’ experience in EUC engineering, with proven capability across Windows, MacOS, and Android environments.
Possess advanced knowledge of Microsoft Intune, Autopilot, Azure AD, Windows security, patching, and compliance frameworks.
Are highly skilled in scripting and automation (e.g., PowerShell) to improve operational efficiency and reduce manual effort.
Have experience leading small technical teams or mentoring engineers, fostering capability uplift and knowledge sharing.
Understand modern device management principles, zero-touch provisioning, and self-service enablement.
Communicate effectively and collaborate across teams to deliver enterprise-wide technology initiatives.
Are proactive in identifying opportunities to improve EUC performance, reliability, and user experience.
Desirable:
Familiarity with ITIL practices and enterprise service management platforms such as ServiceNow.
Exposure to AV technologies and integration within workplace environments.
Experience contributing to enterprise projects and collaborating with cross-functional teams and vendors.
Microsoft certifications in Endpoint Management, Security, or Modern Desktop Administrator.
Certifications in IT service management (e.g., ITIL Foundation) or cloud platforms (e.g., Azure Fundamentals).
Our culture
Innovation powers progress, but it doesn’t come without support. To attract, retain, and develop talented people, we reward initiative and ingenuity, foster collaboration, and offer dynamic career development. At VicRoads, we embrace diversity and inclusion and we’re proud our workforce reflects the community we work for.
What we offer
Salary packaging, Fitness Passport & discounts to hundreds of retailers
Opportunities for professional and personal development
Flexible working arrangements and family-friendly practices, including 16 weeks paid parental leave
How to apply
We encourage applications from people of all genders, backgrounds and communities.
If you need any adjustments to our recruitment process or the role itself, please let us know when applying.
Please submit your application via the “Apply” button.
For a copy of the Position Description please email talentacquisition@vicroads.com.au
Unfortunately, applications cannot be accepted via this email.
VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence. Please note that due to legal requirements you must be predominantly located in Australia and for certain roles, predominantly located in Melbourne or Victoria.