Join us as we embark on an exciting new chapter in our brand-new office at Circle Square, Manchester.

As Lead Product Manager, you'll be the architect of our customers’ digital lifecycle beyond acquisition. Your mission: to reimagine retention, loyalty, and customer value for millions of UK households. You'll set a bold vision for proactive, predictive, and personalised digital experiences - delivering world-class engagement, support, and growth.

You’ll lead empowered, cross-functional teams to push boundaries, leveraging AI, automation, and data to anticipate needs and delight customers at every touchpoint. This is a rare opportunity to shape the future of digital retention at scale, supported by TalkTalk’s ambition and the platform to turn that vision into reality

Main Responsibilities 

• Set the Vision: Define and communicate a bold, inspiring vision for digital retention and customer growth, making TalkTalk the envy of the industry. 

• Drive Innovation: Lead the design and delivery of proactive, predictive, and personalised digital journeys - using AI, automation, and experimentation to anticipate and exceed customer needs. 

• Empower Teams: Build and coach high-performing, cross-functional squads—fostering a culture of discovery, rapid iteration, and outcome-driven product management. 

• Champion Customer-Centricity: Relentlessly advocate for the customer, ensuring every digital touchpoint is simple, inclusive, and delivers measurable value. 

• Own Outcomes: Hold clear accountability for reducing churn, increasing loyalty, and maximising customer lifetime value—using data and experimentation to drive continuous improvement. 

• Collaborate at Scale: Partner with Marketing, Trading, Technology, and Platform leads to align strategies, break silos, and deliver seamless end-to-end experiences. 

• Benchmark Globally: Continuously scan the horizon for global best practice, bringing in ideas and partnerships that keep TalkTalk ahead of the curve. 

• Influence at Board Level: Represent digital retention at the highest levels—shaping strategy, influencing investment, and inspiring belief in the art of the possible. 

Knowledge, Skills & Experience 

• Mastery of AI, automation, and experimentation in digital journeys. 

• Visionary digital product leader with a track record of transforming customer retention and lifecycle value at scale. 

• Commercial acumen and experience influencing at board/exec level. 

• Relentless customer focus, with a passion for simplicity, inclusivity, and measurable impact. 

• Courage to challenge the status quo, push boundaries, and set new standards for the industry. 

• Deep expertise in digital product management, customer lifecycle, and data-led growth strategies. 

• Proven ability to lead, coach, and inspire cross-functional teams to deliver world-class outcomes. 

• Experience in high-scale consumer businesses (e.g., telco, fintech, e-commerce, SaaS) is highly desirable.