Lead SRE

Accountabilities:

• Lead, mentor, and develop a high-performing team of SREs working across multiple time zones, fostering strong collaboration, technical excellence, and continuous learning.
• Execute the SRE roadmap in alignment with broader business and engineering objectives, ensuring reliability priorities are clearly defined and delivered.
• Partner with engineering, product, and infrastructure teams to improve system reliability, scalability, performance, and operational resilience.
• Drive adoption of SRE principles, including Service Level Indicators, Service Level Objectives, error budgets, reliability metrics, and data-driven operational practices.
• Lead capacity planning, performance optimization, disaster recovery, incident response, root cause analysis, and blameless postmortems for critical systems.
• Champion automation and infrastructure improvements to reduce operational toil and increase engineering efficiency.
• Build and maintain CI/CD pipelines, observability capabilities, infrastructure-as-code solutions, and operational tooling while ensuring alignment with security, privacy, and regulatory requirements.
• Establish and monitor key metrics covering system health, service reliability, operational performance, and team effectiveness.

Requirements:

• Hold a bachelor’s degree in Computer Science, Engineering, or a related field, or demonstrate equivalent practical experience.
• Bring 10+ years of experience across software engineering, DevOps, or Site Reliability Engineering, including at least 3 years in a technical leadership or people-management capacity.
• Demonstrate proven experience managing large-scale, distributed systems within cloud-native environments such as AWS or Azure.
• Possess strong expertise in monitoring and observability technologies such as AppDynamics and Splunk, as well as automation tools including Terraform and Ansible.
• Have strong experience designing and managing CI/CD pipelines using technologies such as Jenkins and GitHub Actions.
• Demonstrate deep knowledge of Linux systems, networking, containers, Docker, Kubernetes, and modern infrastructure engineering practices.
• Possess excellent communication, collaboration, leadership, and stakeholder-management skills, with the ability to influence teams across a complex organization.
• Experience working in a global, matrixed organization and contributions to open-source SRE or DevOps tools are considered valuable.

Benefits:

• Opportunities to lead and shape a growing SRE function within a global, technology-driven environment.
• Professional development opportunities, including structured leadership and manager-development programs.
• Access to mentorship opportunities supporting technical growth, leadership development, and career progression.
• Generous paid time off and Volunteer Time Off opportunities, subject to applicable eligibility requirements.
• Competitive healthcare and employee benefits, including medical and dental coverage.
• Access to a Global Employee Assistance Program providing additional support and resources.
• Opportunities to participate in Employee Impact Groups and employee experience initiatives that encourage connection, inclusion, collaboration, and community involvement.
• The opportunity to work with distributed teams across multiple time zones while contributing to critical reliability and infrastructure initiatives.