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Dublin, Éire / Ireland
Hybrid
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
Toast's Technical Operations (TechOps) team makes R&D measurable and its spend accountable. We connect engineering tools and resource usage, engineering metrics and customer outcomes into one trusted view, and we provide the reliability, cost, adoption and effectiveness data that leaders use to decide what to build, standardize or retire. As AI speeds up how Toast builds software, it also changes what we spend and how we need to track it.
We are looking for a Principal Technical Product Manager to bring product discipline to this work. Our work starts from a business need, and you will dig into it with the people who have it and shape it into requirements and products they rely on. Your areas include Comprehensive Operational Reporting and FinOps tools for COGS management and software capitalization. You will report to the head of Technical Operations, who owns how we build and makes the final call on priorities. You own the what and the why: customer insight, value definition, product strategy and roadmap recommendations. We expect you to bring an independent point of view and challenge assumptions. You will also support Toast's SRE tooling team with product management for the internal tools engineers use to run production.
A day in the life (Responsibilities)
**This is a hybrid role requiring two days in the office per week**
What you'll need to thrive (Requirements)
Nice to haves:
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring
Our Approach to Hybrid Working
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast
People Are the Secret Ingredient in Our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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