Lead UX Designer (Mobile & Self-Service)

Making a difference isn’t just our purpose, it’s what motivates our people every day. For us, work is not about ticking a box. It’s about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives.

Here’s how you will make a difference in this role… 

Create seamless digital experiences, simplifying complexity, and lead UX transformation in an in-house financial services ASX listed organisation. Transform how our customers manage their novated leasing and salary packaging via our mobile apps.

At MMS clear expectations help our people Be the Difference.  Your key responsibilities in this role will include: 

Redefine, elevate and streamline our mobile and self-service customer experience.

This is more than a design role—it's an opportunity to lead the transformation of critical digital journeys used by thousands of customers every day. You'll simplify complex financial processes, reduce customer effort, and create intuitive experiences that empower customers to self-serve with confidence.

Working closely with Product, Engineering, Content, Data, and senior business stakeholders, you'll shape the future of our mobile apps whilst driving measurable outcomes including customer satisfaction, self-service adoption, and reduced reliance on assisted call centre support.

What you'll be doing

• Define and drive UX strategy across our mobile/self-service apps
• Lead the redesign of key customer journeys, removing friction and improving usability
• Design intuitive mobile-first experiences across iOS and Android platforms.
• Conduct and lead end-to-end user research, from discovery through to validation
• Use customer insights, analytics, and testing to inform design decisions
• Champion accessibility, customer-centred design, and UX best practices
• Collaborate with Product, Engineering, Risk, Compliance, and Content teams to deliver seamless experiences
• Mentor and guide designers, fostering design excellence and consistency across the organisation
• Influence senior stakeholders and help shape digital strategy and roadmaps

To be considered for this role you will have: 

Strategic design skills combined with deep UX expertise with a passion for solving complex UX customer problems.

• 7+ years' UX design experience, including experience leading or mentoring designers
• Strong experience designing mobile app experiences and customer-facing digital products
• Proven success creating and optimising self-service journeys such as onboarding, account management, payments, claims, or transactions
• Expertise in user research, usability testing, and insight-driven design
• Proficiency in design and prototyping tools (eg. Figma)
• Experience working within a regulated environments such as banking, financial services, insurance, or fintech
• Excellent stakeholder management, communication, and influencing skills
• A track record of delivering measurable customer and business outcomes

What we can offer you:

·         Strong culture and the support of a values-based recognition program

·         Novated leasing benefits and discounts

·         12 weeks paid parental leave 

·         Comprehensive learning and development opportunities to support your career growth

·         Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations

·         Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund

·         Exempt Employee Share Plan

·         Volunteer leave & Career break

·         MMS Rewards program

 

Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected. 

·         We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.

·         We value the skills and attributes veterans can bring to our organisation.

·         We embrace hybrid working and welcome conversations about flexibility.

Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate.  All information provided will be treated confidentially.

We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live, learn and work.

If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at mmsgrouprecruitment@mmsg.com.au