North Carolina, United States
Remote only
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
When great technology is paired with strong operational leadership, it can transform how recruiting teams work. Within Cisco’s Join & Connect organization, the Strategy & Operations team helps turn that potential into practical impact—connecting tools, processes, support, and insights to create a more effective talent journey. This team sits close to the day-to-day realities of Talent Acquisition while also helping shape how platforms evolve over time. It is a place for builders, problem-solvers, and operators who enjoy making complex systems feel more usable, scalable, and effective. For someone who is motivated by leading people, improving technology adoption, and creating better experiences for recruiters and partners, this team offers the chance to make a visible difference.
As the Tech Team Leader, you will lead the strategy, adoption, analytics, and frontline support efforts that enable Phenom to deliver value across J&C. You will provide leadership for a team responsible for translating business needs into support, enablement, and operational execution, helping ensure users can effectively adopt and benefit from the platform. This role will connect platform strategy with day-to-day delivery, balancing long-term improvements with responsive support for evolving needs. You will help create the structure, focus, and team environment needed to sustain a high-quality experience for recruiters and other users, while also using data and feedback to identify opportunities for continuous improvement. This is an opportunity for a leader who enjoys developing teams, improving service delivery, and helping technology adoption succeed at scale.
5+ years of experience leading teams in technology operations, systems support, product operations, or a related function
2+ years of experience supporting AI-enabled, talent technology, or enterprise platform solutions in a business environment
Demonstrated experience leading adoption, support, or enablement efforts for business-critical technology platforms
Experience using data, user feedback, and operational metrics to improve service delivery, user experience, or platform effectiveness
Experience working across cross-functional stakeholder groups to align support models, priorities, and platform outcomes
Experience supporting Talent Acquisition, recruiting operations, HR technology, or related employee-facing platform environments
Experience leading frontline support or operational teams in fast-changing, high-visibility environments
Experience balancing strategic planning with hands-on execution in platform adoption or service delivery work
Ability to develop team capability, improve ways of working, and create strong partnership across technical and business stakeholders
Familiarity with platform analytics, change enablement, and user adoption strategies in enterprise environments
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
The applicable full salary ranges for this position, by specific state, are listed below:
New York City Metro Area:
$146,100.00 - $229,600.00Non-Metro New York state & Washington state:
$133,200.00 - $221,400.00* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
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