What can you expect as a FedEx team member?
Equal Opportunities
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.
Job Description:
Learning & Development; Learning analytics; Learning needs analysis; Training content development and delivery; Learning innovation & projects; Learning metrics; Learning advisory; Dashboard creation; Report creation & compilation.
Key Activities:
Responsible for training Order to cash processes for the APAC locations
Responsible for leading projects from concept through implementation
Responsible for balancing stakeholder requirements and strategic objectives within quality, time, and budget constraints and for managing associated risks.
Responsible for gathering and documenting project schedule, project benefits, and strategic importance of projects.
Activities include but are not limited to developing project schedule, project communication, allocating resources (internal & external).
Coordinate subject area and technical specialist to implement stakeholder requirements.
Act as the single point of contact.
Regularly report project status to program managers, senior management and/or the sponsor and stakeholders.
May manage relationships with external contractors, developers.
Desired Skills & Competencies:
Proficiency in Word, Excel, and PowerPoint
Experience with Adobe Captivate or another eLearning authoring tool
Experience in conducting business or statistical analysis and leading medium to low complexity projects
Strong background in communications, organizational change management, training, or a related area
Ability to manage multiple priorities
Ability to communicate at all employee levels effectively (verbally and in writing)
Ability to define problems, collect data, establish facts and draw conclusions
Excellent presentation and communication skills
Proficient in problem-solving, organization, creativity, grammar, and writing
Excellent interpersonal and collaboration skills
QDM Expert Certification a plus
Preferred: Experience in Order-to-Cash (O2C) processes, especially in collections & dispute management.
Education:
Bachelor's degree or equivalent, in any discipline
Language:
Proficiency in English
Experience:
Four (4) years of work experience in learning development or related areas
Job Posting End Date:
2026-06-30